Recently, some netizens broke the news that when they were dining in Xuchang Fat Donglai Food City, they found that an employee stirred directly in the pot without cleaning the chopsticks after tasting the noodles. This matter has aroused widespread concern and heated discussions.
As a well-known chain catering brand, Fat Donglai Food City has always won the favor of many consumers with its delicious food and good service. However, the occurrence of this incident has undoubtedly brought a lot of impact to the reputation of Fat Donglai Food City.
It is understood that the incident occurred on February 15. At that time, many customers were dining at Fat Donglai Food City, and one of the customers found that an employee quietly squatted down to taste the noodles, and stirred them directly in the pot without washing the chopsticks. The customer was shocked and disgusted and immediately complained to the store.
Fat Donglai randomly issued an announcement on February 16 that the tasting staff made staff meals, not products. At present, the decision to fire the employee has been made and the window for the sale of hot pot products has been closed.
After that, the incident progressed and fermented on the Internet, and Fat Donglai Group took action against the incident. In the early hours of February 19, they released a 13-page investigative report. After discussion and voting by the leaders of the group, the final democratic decision was made to choose the second option: to adjust the positions of the employees involved, but still stay in Fat Donglai to work.
The change of punishment is more progressive, reflecting the humanized management of Fat Donglai Group, and there is no formalism. Find the cause of the problem from its own management and leave a way for the employees involved, which reflects the great love of Fat Donglai.
In short, the Fat Donglai Food City incident has sounded the alarm for us. It is hoped that Fat Donglai Food City can learn a lesson and strengthen internal management to ensure that similar incidents do not happen again.