Approaching the Spring Festival, in order to provide high-quality services for social security collection and payment to the insured, and do a good job of benefiting the people, Tongcheng Social Security Center launched the "social security service does not close" activity to fully meet the social security needs of migrant workers returning to their hometowns during the Spring Festival.
Optimize the software configuration. Every year around the Spring Festival is the busiest time for the business of the social security hall, in order to provide a good working environment for the insured people, the social security center optimizes the window software configuration, and the cold iron chairs in the hall are all covered with soft blue chair cushions, so that the people can rest on the benches. The small chair cushion reflects the strong love of social security.
Strengthen service guidance. "Hello, can I help you with any social security questions?" "Hello, please pick up the number here, and wait for a while in the rest area. Approaching the Spring Festival, the social security office hall, these warm words came one after another, and the leaders and shift leaders skillfully guided the masses to line up to get the number, while enthusiastically answering the policy questions consulted by the masses. In view of the surge in social security business for people returning to their hometowns before and after the Spring Festival, the social security center arranged personnel to strengthen the inspection of the hall, especially the "one-to-one" to help the masses answer the pension insurance policy consultation, guide the masses to use smart phones to handle social security inquiries, social security transfer applications, pension treatment qualification certification and other businesses, saving on-site queuing time.
Implement a delay mechanism. In order to cope with the surge in business volume during the Spring Festival, the social security center requires all employees to arrive at their posts 10 minutes in advance, and receive the people at the window with more efficient services and a fuller spirit. At the same time, in order to facilitate the masses to handle all kinds of social security business during the Spring Festival holiday, staff will be arranged to be on duty in the hall during the holiday to effectively ensure that the social security business "does not close" during the Spring Festival.
Tongcheng Social Security Center actively practices the original intention and mission of serving the people, and does a good job in social security work with high standing, practical measures and excellent services. (Wu Xiao).