On February 18, Lijiang, Yunnan Province notified tourists of the disposal of "unbought bracelets and were driven out of the car".It is proposed to fine the tour guide 20,000 yuan and temporarily withhold the tour guide card for three monthsThe penalty decision will be made after the relevant legal procedures have been concluded. If other violations of laws and regulations are found, they will be investigated and dealt with in accordance with the law.
After investigation, Tian and his party of 5 people signed a travel contract with Yunnan International Travel Service Kunming Branch, and formed a travel team with 36 other people. The company entrusts Yunnan Golden Leaf International Travel Agency to be responsible for reception, and the tour guide Zhang provides group services. According to the itinerary, on the morning of February 13, the tour guide Zhang and the team went to a jewelry store in Shuhe Ancient TownNo forced purchases occurred. During the period, the tour guide Zhang entrusted other travel agencies to perform the package travel contract without the written consent of the tourists in accordance with the requirements of the travel agency, and proposed to change the car for Tian and his group of 5 people, and the two sides had a disagreement. After mediation, the travel agency separately arranged vehicles to continue to protect Tian's 5 people in Li's trip. On the morning of February 15th, we returned after the end of the trip.
After investigation, Yunnan Golden Leaf International Travel Service violated the provisions of Article 69 of the Tourism Law of the People's Republic of China, and the Lijiang Municipal Bureau of Culture and Tourism in accordance with the provisions of Article 100, Paragraph 3 of the Tourism Law of the People's Republic of ChinaIt is proposed to impose an administrative penalty of revoking the business license of the travel agency on Yunnan Golden Leaf International Travel Agency; It is proposed to impose an administrative penalty of a fine of 20,000 yuan on Huang, the person in charge who is directly responsible; It is proposed to impose an administrative penalty of a fine of 20,000 yuan and a temporary detention of the tour guide card for three months to the tour guide Zhang. The above penalty decision will be made after the relevant legal procedures have been concluded. If other violations of laws and regulations are found, they will be investigated and dealt with in accordance with the law.
Previously reported
According to the CCTV report, on February 16, a tourist said that a family of five signed up for a Yunnan tour group during the Spring Festival holiday, during which they had a dispute with the tour guide because they did not buy a bracelet of 50,000 yuan during the trip to Lijiang, and then ended the trip ahead of schedule. On February 17, the netizen posted an 11-minute-long **, detailing all the things that happened.
Screenshot of netizen**.
It is reported that the purchase of the bracelet occurred on February 13. At that time, a netizen's family of five was traveling with a group in Yunnan, and Zhang, the tour guide of the tour group, led them into a Lijiang jade shop for shopping. The shopping guide in the store introduced a bracelet worth more than 50,000 yuan, after hesitating again and again, the netizen gave up the purchase, the shopping guide asked if he introduced it badly, and after getting a negative reply, the salesman asked the netizen to go to the tour guide Zhang to explain the situation.
According to the ** posted by netizens, the tour guide Zhang first asked netizens if they were dissatisfied with the bracelet, and then said that the relevant information between him and his family was wrong and he might need to change the vehicle, and sent someone to take the netizen's family to get the luggage and change the car. During this period, netizens successively complained to the local cultural and tourism department and called the police. Escorted by the local **, the netizen's family went to the vicinity of Lashihai to meet up with another tour group that Zhang claimed had misreported the information.
The netizen said that the person in charge of the Lijiang Municipal Bureau of Culture and Tourism and Kunming and Lijiang Travel Agency met with him and learned about the details, and proposed to impose administrative penalties on the tour guide Zhang, but the netizen said that he only needed Zhang to apologize in person. In this regard, the person in charge of Kunming Travel Agency said that there were many tourists during the Chinese New Year, and Zhang could not come to apologize in person because he was in the process of leading the group. In the end, because his only appeal was not met, the netizen and his family decided to cancel the rest of the trip and return under the coordination and arrangement of the Lijiang Municipal Bureau of Culture and Tourism and the travel agency, and the travel agency refunded the trip fee and fare totaling 10,000 yuan. In addition, the netizen also accepted the way of letting the tour guide Zhang apologize from apologizing in person to apologizing in the later stage.
Netizens said in ** that they don't want to have a negative impact on Yunnan, after all, in addition to the tour guide not apologizing, he is still very satisfied with the work attitude of Lijiang Municipal Bureau of Culture and Tourism, Lijiang and Kunming Travel Agency. "We also apologize for the negative impact this incident has had on Yunnan's tourism industry. ”
*: People's ** client, CCTV network.