I believe that many people have had the experience of shopping in clothing stores, and finally decide whether to buy through comparison according to **, material, etc. If you feel that the cost performance is high, and you are more satisfied with all aspects, it is natural to buy clothes, on the contrary, if the goods are unsatisfactory and the price is low, you will naturally choose to give up! But the practice of a clerk has caused controversy!
A man in Shandong accompanied his mother to a clothing store to try on clothes, after entering the store, he took a fancy to a woolen sweater, so he let his mother try it on, after the try-on was completed, the man asked the clerk about the clothes, the clerk said 3500 yuan, after hearing the other party's answer, the mother felt a little expensive, and said casually, this can buy a coat, plus the style of the clothes itself is not particularly good-looking.
Overall, I felt that this dress was not worth it, and the man saw that his mother didn't like it, so he planned to take his mother to other stores, but what people didn't expect was that after seeing that the other party didn't buy it, the clerk immediately changed his face and humiliated his family to other clerks in a mocking tone. After the man heard the other party's words, he was angry, buying and selling was originally your willingness, the ** of the commodity was within the range of his own bearing, and at the same time, the commodity should also satisfy himself, and he was willing to pay! Besides, shopping and trying on clothes is an inevitable process, you can't try it yourself and you have to buy it, if you don't buy it, there is a problem, and you have to endure the ridicule and insults of the other party. Then, the man replied to the clerk that his personal consumption concept was unacceptable! Then the anger left!
In this regard, netizens have said that it is too much, how can such a clerk who treats customers differently and does not put the dignity of customers in his eyes can win the trust of customers! Some netizens said that it is recommended to post the name of the store so that everyone can avoid pits!
As a clerk, or a business, the main object of service is the customer, which plays a decisive role in the process of service is the service attitude, if the business treats all customers with a respectful attitude, and does not wear colored glasses, to all customers are respectful, patiently explain the product, will naturally win the favor of customers. Customers are more willing to return to this store to shop, but on the contrary, treating customers differently according to their different identities will inevitably hurt the self-esteem of some customers, and the final result is that customers choose to stay away because they do not get the respect they deserve, and over time, the business of the merchant will also be affected!
Therefore, for merchants, serving customers well is the foundation of everything, and don't harm others or yourself because of the small details or corporate culture that you don't pay attention to!
February** Dynamic Incentive Program