A few days ago, the 2023 body electrical complaint index ranking of joint venture car companies was released. According to the data, the body electrical complaint index of joint venture car companies in 2023 is 2530825, large**9253%。
In the top 10, Japanese automakers and German automakers each account for half of the country, but due to FAW Toyota's high complaint index, the complaint index of Japanese automakers is significantly ahead of German automakers.
SAIC-GM Buick and BMW Brilliance ranked second and third respectively, and the main reasons for the centralized complaints were the potential safety hazards of the fuel pump module and the reduction of vehicle engine configuration. Dongfeng Nissan ranked fourth, and the typical complaint problem is aging and cracking of the instrument panel. FAW-Volkswagen ranked fifth, with sunroof leakage being the main slot.
The bottom five automakers in the top 10 complaints are FAW Audi, SAIC Volkswagen, Guangqi Honda, Dongfeng Honda and Changan Mazda, all of which have complaint indexes below 1,000.
First place: FAW Toyota body electrical complaint index 1103575
Typical problem: aging and cracking of the instrument panel.
Complaint comments: FAW Toyota's body electrical complaint index in 2023 is 1103575, which is higher than the complaint index of the last nine in the TOP10 combined, which is enough to show that it has been subjected to extremely fierce complaints about the electrical aspects of the body, and the aging and cracking of the instrument panel is the main culprit that has boosted FAW Toyota to the top of the list. The aging and cracking of the instrument panel is mainly reflected in the old models before the 2010 model, and the Crown, Ruizhi, Corolla, etc. are all popular complaint models.
Second place: SAIC-GM Buick body electrical complaint index 17644
Typical problem: There is a safety hazard in the fuel pump module.
Complaint comments: SAIC-GM Buick's body electrical complaint index is 17644. It is in the second place on the list, but there is a huge gap with FAW Toyota, which ranks first. The potential safety hazards of the fuel pump module are the main reason for the complaints of SAIC-GM Buick, and the models involved include Envision, Encore, LaCrosse, Regal, etc., and most of the models are between 2020 and 2023. In response to the complaints of car owners, SAIC-GM Buick has recently announced a recall of potential safety hazards in the fuel pump module, which began on May 31 this year, with a total of 611,260 vehicles recalled.
Third place: BMW Brilliance Body Electrical Complaint Index 131175
Typical problem: vehicle and machine configuration reduction.
Complaint comments: In 2023, BMW Brilliance's body electrical complaint index is 131175, the large-scale outbreak of vehicle and machine allocation reduction from 2022 is the "hardest hit area" of complaints. According to feedback from car owners, many of BMW's models are equipped with a castrated version of the ID7. The vehicle machine system leads to the lack of functions such as remote upgrade and voice control. In August 2022, BMW offered a compensation plan of 6,000-6,500 yuan vouchers, but judging from the high complaint index of the car engine reduction problem, this move has little effect.
Fourth place: Dongfeng Nissan body electrical complaint index 107415
Typical problem: aging and cracking of the instrument panel.
Complaint comments: In 2023, Dongfeng Nissan will boost the overall body electrical complaint index due to the aging and cracking of the instrument panel, and the typical complaint model is between 2008 and 2010. Due to the three-year warranty period, the maintenance of the dashboard of the old model has become a "heart disease" for car owners. It should be noted that the instrument panel belongs to the basic car manufacturing process of automobiles, and according to common sense, there will be no problems in just ten years. There is a ** speculation that such a large-scale outbreak of the problem with the dashboard of Japanese cars may be related to the use of environmentally friendly materials in the dashboard.
Fifth place: FAW-Volkswagen body electrical complaint index 9471
Typical problem: leaking sunroof.
Complaint comments: FAW-Volkswagen's body electrical complaint index in 2023 is 9471, a year-on-year increase of 43%, ranking fifth in the list of body electrical complaints of joint venture car companies. FAW-Volkswagen received scattered body electrical problems, among which the highest complaint index was sunroof leakage, and the main complaint models were Bora, Sutar and Magotan. The next three problems in the complaint index are insufficient brightness of the headlights, abnormal vehicle system and rusty body.
Sixth place: FAW Audi body electrical complaint index 9295
Typical problems: cracks in the headlights and leakage of the sunroof.
Complaint comments: Compared with 2022, FAW Audi's ranking of body electrical complaints in 2023 has dropped by two places, but the complaint index has increased by 2238%。Cracks in the headlights and leakage of the sunroof are the main reasons for the concentrated complaints against FAW Audi, the former involving models such as the 2018-2023 Audi A3, Audi Q3, Audi A6L, etc., and the latter involving the 2022 Audi A4L and 2018-2022 Audi Q3.
No. 7: SAIC Volkswagen Body Electrical Complaint Index 78705
Typical problem: the sunroof is cracked, the car crashes and the screen goes black.
Complaint comments: SAIC Volkswagen is the seventh on the list of body electrical complaints, and the main complaints are sunroof cracking and car crash black screen. From the perspective of complaint models, the bicycle complaint index of Lingdu and Lavida exceeded 100, Tiguan L and ID3、id.4 of the bicycle complaint index exceeded 50, and the bicycle complaint index of Tuyue and Passat was close to 50. Most of the above models are hot-selling cars, and ID3、id.4 is the main sales force of SAIC Volkswagen's new energy vehicles, so the body electrical needs to attract the attention of manufacturers involved in these models.
No. 8: Guangqi Honda Body Electrical Complaint Index 72215
Typical problem: rust on the body.
Complaint Comments: Guangqi Honda's body electrical complaint index is 72215. Rust on the body is the main slot, and the annual model is concentrated in the old models of the 2014-2016 model, involving Fit, Fengfan, Lingpai and other models. According to the owner's feedback, there are many rusty places in the vehicle, including the main and passenger doors, rear tailgate, chassis, side skirts, engine compartment, fenders and other parts. In addition, Haoying and Accord have also been complained about because the Haoying app cannot control the car machine system, and the Accord car machine cannot connect to the network, resulting in a request timeout.
No. 9: Dongfeng Honda body electrical complaint index 66935
Typical problem: The dashboard is garbled and the screen is blurred.
Complaint comments: Dongfeng Honda is the ninth car company on the list of joint venture car companies on the body electrical complaint list, the main complaint problem is the dashboard garbled screen, 2014-2016 Jed is a representative model. From the perspective of the proportion of different levels of models, the body electrical complaint index from high to low is SUV, compact car, mid-size car, MPV and small car, the first three complaint index is above 100, the latter two complaint index is small, almost negligible.
No. 10: Changan Mazda Body Electrical Complaint Index 5423
Typical problem: The central control screen is cracked.
Complaint comments: Changan Mazda is the last car company on the TOP10 list, with a body electrical complaint index of 5423. The main cause of the complaint is the cracking of the central control screen. From the perspective of complaint years, models before 2018 received the most body electrical complaints, and Artez and Ankesaila were typical complaint models; The 2020 model ranked second, accounting for 2119%, Ankesaila and Mazda CX-4 have more problems; The 2021 model year ranked third, accounting for 2038%, the problem of oil leakage at the interface of the CX-5 gearbox and engine is more serious.