Some time ago, Ms. Li was introduced by a friend and put a Mercedes-Benz car under her name on consignment at a second-hand car dealership. But after the car was sold, Ms. Li found that she might be on the road.
The price is higher than agreed** The owner feels cheated.
Ms. Li has a 2018 short-wheelbase version of the Mercedes-Benz E200. In January 2024, under the introduction of a friend, she put the car in Fuzhou Cheyuan second-hand car dealership, hoping to consign it for 250,000 yuan. After some time, the car dealer informed her that someone wanted to buy a car, but only offered 2250,000 yuan, deducting 1,500 yuan for the salesman, Ms. Li received 22350,000.
Although there was a big difference in the price at hand, out of trust in her friends, and originally said that the car dealer only charged 1,500 yuan for two points, she thought that she was taken care of, so Ms. Li signed a contract with the car dealer to sell the car. But she later found out that her car was actually sold at a much higher price.
Ms. Li believes that according to the previous communication with the car dealership, even if they charge a 2% service fee, the actual charge should be 229,320 yuan. Therefore, Ms. Li hopes that the car dealer will return the difference.
Used car dealership: Not a consignment method.
Mr. Zhang, the person in charge of the car dealership, told the mediation team that according to the communication between the two parties in the early stage, there are two ways to sell the car: one is that the car bank looks for a buyer for the seller and negotiates the sale**, and the car dealer charges 2% as an intermediary service fee, and other matters such as vehicle condition inspection, vehicle refurbishment and correction, and vehicle ownership transfer are handled by the seller and the buyer through negotiation; The other is that the seller sells the car to the car dealer with a certain **, and then the car dealer resells it to the buyer, and the subsequent vehicle repair and warranty are borne by the car dealership.
Ms. Li believes that she is selling vehicles on consignment, so the car dealer can only charge a service fee according to the first model, and the service fee will not cost more than 10,000 yuan.
Mr. Zhang claimed that Ms. Li had signed a sales contract with the car dealership, and that Ms. Li had sold the car to the car dealer instead of consignment of the car, so since she had agreed to sell the car to 22350,000 was sold, so the difference in price has nothing to do with her. At the same time, Mr. Zhang listed the whereabouts of the price difference of 10,500 yuan in the middle of the sale: when the car is sold to buyers, they have to do three inspections for the car, spray paint, transfer of ownership, as well as the public relations fee and parking fee for operating the vehicle, totaling about 5,000 yuan.
Ms. Li believes that since there are so many follow-up expenses, they should be informed in advance. Mr. Cheung argued that Ms. Li eventually sold the car to the dealership, who in turn sold the car to the buyer. The fees other than the service fee incurred are actually the service fees paid by the buyer to the car dealer for the services provided by the car bank to the buyer.
Ms. Lee. If you think it's from the buyer, you should ask the buyer to pay you an extra amount instead of deducting the money from the money the buyer gave me. You can't cheat on both sides like this, and here I lower my ** and say that the other party is only willing to go out to 2250,000, over there raised his **, saying that I must be 2340 thousand.
Mediator: Both the buyer and the seller should have the spirit of compliance.
Ms. Li said that in the price difference of 10,500 yuan, the car dealer deducted 2% of the service fee and vehicle repair costs, and then refunded her 3,000 yuan. Mr. Cheung argued that the dealership had helped the buyer and seller negotiate the best selling price within its scope of responsibility, and he could not accept a refund. The mediator advises both parties to abide by the contract.
The two sides apologized to each other and shook hands.
After the persuasion of the mediation team, Ms. Li agreed to the final sales model and no longer insisted on refunds. The car dealer also apologized to Ms. Li and gave some condolences and gifts. The two sides shook hands and made peace.
Mediation Notes. It is hoped that second-hand car dealers can pay more attention to the construction of the business environment in the future, improve the sales model, improve the transparency of information, and establish a relationship of trust with customers; It is also hoped that the customers who sell the car can give more trust to the car dealer and make the transaction process smoother and fairer.