On the evening of February 6, the famous blogger "Christina" posted a paragraph on social media **, publicly complaining about China Southern Airlines (also known as "China Southern Airlines") refusing to carry passengers who use wheelchairs alone. With the release of the apology statement from the headquarters of China Southern Airlines, the incident has attracted widespread attention from the society. According to a report by CCTV, on February 7, the reporter got in touch with the relevant employees of China Southern Airlines Hubei Company. The employee revealed that the headquarters of China Southern Airlines has publicly issued an apology, while the Hubei branch has no other information to make public.
The famous blogger "Christina" shared a screenshot of her on social media.
The reporter found on the social ** account of the blogger "Christina" that she is a young woman with a disability in both legs, and posted a large number of short ** full of positive energy on the platform, which has won the attention and praise of a large number of fans.
In that paragraph, "Christina" describes how she sent an application for cabin wheelchair service to China Southern Airlines within two weeks before departure, and the other party made it clear that the application would not be made unless there was an escort. Christina is grateful and looking forward to the journey that will begin. After negotiation between the two parties, China Southern Airlines decided to let her wait for further notice. Christina's heart was filled with joy, and she looked gratefully at the short text message on her phone screen, and finally, her application was successful. Soon after, "Christina" received a text message clearly informing her that her application had been successful.
However, when "Christina" arrived at China Southern's special passenger counter at Wuhan Tianhe International Airport on February 5, she was rejected by the staff. "Christina" looked helplessly at the counter, and endless disappointment welled up in her heart. The staff of China Southern Airlines made it clear that passengers in wheelchairs are not allowed to apply for cabin wheelchairs if they are not accompanied. Faced with the refusal to carry her, "Christina" decided to seek legal assistance. Despite negotiations between the two parties, "Christina" was finally refused to be carried by China Southern Airlines.
Christina "revealed in ** that she had accepted special passenger services alone many times, and had communicated and coordinated with the staff of China Southern Airlines many times, but no substantial progress was made, and no reasonable explanation was given, "I have never heard of such unreasonable regulations, and I feel very angry." ”
Details of China Southern Airlines' account "China Southern Airlines" on social media.
The reporter observed that after "Christina" posted her complaint**, China Southern Airlines' social ** account "China Southern Airlines" posted a message under the **, indicating its intention to communicate with the other party**. The explanation of China Southern Airlines' situation has sparked heated discussions among netizens, with some people agreeing with its attitude, but many people believe that it is not enough to apologize, and hope that China Southern Airlines can take practical actions to solve the problem and improve service quality. At about 12 noon on the 7th, China Southern Airlines issued a detailed statement of the situation, expressing deep apologies for the possible adverse travel experience of passengers, and has communicated with passengers, promising to actively provide follow-up service guarantees.
It was reported that not long ago, Wuhan experienced cold rain and snow, which led to a large number of flight delays. Some netizens posted a message on the Internet, saying that they planned to take China Southern Airlines flight CZ6513, but from 11 a.m., the flight was delayed until more than 8 p.m., and then it was canceled. Inside the plane, passengers became agitated, and many began to ask the crew about the situation, but received only vague responses. During this time, passengers were trapped in the plane for almost 6 hours and were not allowed to leave the plane. China Southern Airlines' official Weibo said that it is deeply sorry for the inconvenience caused by the flight delay, and will strengthen communication with relevant departments to improve service levels to ensure that similar situations do not happen again. China Southern Airlines apologized on its official Weibo account for the long delays on some flights.