Today, Beijing's major railway stations ushered in the peak of the 2024 Spring Festival. The number of passengers has increased, and the station area has become more prosperous. "With the increase in passenger flow, the need for assistance has increased, and we have always been there! The front-line service support personnel in the station area said.
In order to better meet the needs of citizens and passengers for safe, fast, convenient and comfortable travel, and provide passengers with a warm, comfortable and heart-warming travel experience, the North Railway Station Office has dug deep and launched extensively, and warmed the passengers' way home with meticulous services.
Continue to carry out normalized caring services. The North Railway Station area cleaning and taxi dispatching station project has set up a caring service team to provide travel guidance, loving assistance, luggage handling and other services for passing passengers, and use "small actions" to convey the "great warmth" of the station area.
Hand-to-hand" docking service. Actively establish a linkage mechanism with the railway department, open up the "connecting channel" between the taxi dispatching station and the railway platform, provide pick-up and drop-off services for passengers with special difficulties in need, and practice the Shoushan standard with practical actions.
Carry out night warm-hearted service. In order to ensure the safe and smooth travel of passengers, the taxi dispatching station will not be closed for 24 hours, and during the night and extremely cold weather, it will provide drivers and passengers with a resting place, **hot water and ginger syrup to ward off the cold.
During the Spring Festival travel period, the North Station Office will continue to provide thoughtful services for passengers and taxi drivers, and we will deepen the interaction with drivers and masters through WeChat groups, provide a warm and orderly waiting environment for drivers and masters in the taxi dispatch station, and prepare glass water, ribbons, instant noodles and other items for drivers and masters who go to the regional guarantee during the return rush hour, and thank them for participating in the regional guarantee.