Recently, when a man in Harbin opened a room in the Galaxy Happy World Bathhouse, he was asked by the merchant to add an extra quilt of 100 yuan, and the man expressed dissatisfaction with this and questioned the unreasonable charge of the merchant. It is understood that the bath and quilt do charge money, and the current room rate is 1209 to 1779 yuan.
The incident sparked a discussion about the reasonableness of hotel charges. Some believe that the rooms and basic amenities provided by the hotel should contain adequate bedding and should not be charged extra. Consumers can already expect a comfortable stay, including enough comforter**, when paying for their room. Therefore, the additional charge for adding a quilt may be seen as an unreasonable additional charge that places an unnecessary burden on the consumer.
There are also those who hold a different view. They believe that hotels have the right to set their own charging policies according to their own business strategies and market needs. If the hotel clearly informs the guest that there is an additional charge for the addition of a quilt and it is adequately stated at the time of booking or check-in, then the guest has a clear expectation when choosing whether to stay or not. Additionally, some high-end hotels may offer more advanced services and amenities, so they may charge more for additional requirements.
To avoid similar controversies, there are a few things hotels can do. First of all, they should fully inform guests about the fee policy at the time of booking and check-in, including whether there is an additional charge for adding a quilt. This allows guests to make informed choices and avoid unnecessary misunderstandings and dissatisfactions. Secondly, hotels can consider providing different grades of rooms and services to meet the needs and budgets of different guests. For basic accommodation needs, the hotel can ensure that adequate bedding is provided, while for more high-end services and special requests, a fee can be set accordingly.
The reasonableness of hotel charges should be based on transparency, fairness and the consumer's right to know. Guests have the right to clear and unambiguous information and to make their own decisions when choosing accommodation. At the same time, hotels should also formulate charging policies based on market demand and service levels to ensure that the services provided match the charges. This fosters a good relationship between consumers and hotels, enhancing the overall stay experience.