According to the Yangtze Evening News, civil aviation passenger traffic is expected to reach 80 million during the Spring Festival this year. Recently, a number of airlines have adjusted the rules for ticket refunds and changes, which has aroused widespread concern.
As one of the most concerned issues for passengers, the issue of ticket refund and change has been hotly discussed. However, the policies of different airlines vary depending on the adjustment of ticket cancellation and change rules. China Southern Airlines, in particular, has been controversial about its ticket refund and change policy.
First of all, about the ticket refund fee. According to the Yangtze Evening News, some passengers complained that China Southern Airlines' refund fees were exorbitant, even as high as more than 80% of the air ticket**. Take a 1,800 yuan ticket as an example, the refund fee is as much as 1,500 yuan. This is undoubtedly a considerable loss for passengers who are unable to travel due to some unexpected reasons. Faced with such a situation, passengers have expressed puzzlement.
Secondly, China Southern Airlines' cancellation and change rules have also been criticized. It is understood that China Southern Airlines requires passengers to change or refund their tickets within 24 hours after purchasing the ticket in order to enjoy the free service, and the corresponding fees will be charged after this time period. This is undoubtedly a big limitation for passengers whose travel plans may change. People have questioned why China Southern Airlines has not extended the free cancellation period to the day before travel like other airlines.
Passengers have different opinions on the adjustment of the airline's cancellation and change rules. Some people believe that airlines should stop charging high refund fees and give passengers enough humanistic care. Others believe that airlines need to charge a refund fee to keep business running.
In addition, the Yangtze Evening News also mentioned in the report that in addition to the airlines' cancellation and change rules, some passengers also need to have a sufficient understanding of this issue. For example, you should read the cancellation and change rules carefully before purchasing a ticket to avoid any confusion caused by this.
In short, the issue of ticket refunds and changes has always been a hot topic between airlines and passengers. Against the backdrop of fierce competition in the aviation industry, airlines need to ensure a balance of business interests while focusing on the needs of passengers. For China Southern Airlines, it may be able to learn from the excellent experience of other airlines and introduce more reasonable cancellation rules to improve passenger satisfaction.