Recently, a discordant scene was staged on the K5114 train, which made people question the pleasant image of the train. The trigger was a male passenger, who slipped into the dining car to get ready to rest because the carriage was too crowded. However, at twelve o'clock in the middle of the night, just as he was falling asleep, the conductor in the dining car made a loud noise during the meal, breaking the silence of the night.
The conductor's dining behavior caused the passenger's dissatisfaction, and he angrily accused: "The dining car is a place for passengers to eat, and you, as service staff, are making noise here, it's really too much!" The conductors were stunned on the spot. They defended that they were in the middle of the handover, and they were busy for most of the night, and they had a meal by the way, but they didn't expect it to cause dissatisfaction.
Another conductor offered to persuade him that he needed to buy a seat during the dining car break, but the passenger was justified in occupying the seat without paying. As a result, the two sides quarreled, and the situation escalated rapidly, and it looked like it was about to turn into a fierce conflict.
Just as the situation deteriorated further, the police arrived in time to resolve the dispute between the two sides. However, this incident occurred at around 0:00 a.m. on February 22, 2024, leaving a not-so-glorious mark on the K511 train from Shanghai to Haikou.
In response to this incident, we are highly concerned. After investigating and verifying the relevant situation, it was found that there were obvious omissions in the service awareness of the train staff, which directly affected the rest experience of passengers. Criticism and education have been carried out for the conductor concerned, and the passengers affected have been deeply apologetic. This incident has led to a re-examination of the pleasant image of train travel and a reminder to be more attentive in our service.
The speed with which the Guangzhou Railway Group handled the incident was impressive, and it is worth noting that they did not show any signs of "protecting the short". It is incomprehensible that the passengers actually recorded the entire incident and spread it online, hoping to get the understanding and support of netizens.
However, instead of sympathizing with the passengers, netizens have instead subjected them to online violence. They accuse passengers of being unconscious and occupying a seat even though they are not spending money in the dining car, which is extremely unreasonable. Even if you spend money in the dining car, you shouldn't occupy a seat for a long time, which is basic courtesy.
If you think the dining car is too noisy, you can change the environment and buy a sleeper ticket to rest, so that the problem will be solved? Moreover, it is unfair to accuse the conductor of being overly interfering. The incident caused an uproar on the Internet, and the pressure was so great that the passengers involved finally had to apologize publicly online. However, it can be seen from his apology letter that he is not a well-behaved person himself, and only chose to apologize under ** pressure.