Mobile paymentHot Q&A
Mobile payment for medical insurance
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Make an appointment**
1. What is the process of online appointment fee for medical insurance mobile payment?
Answer: Click the "Health Service" icon in "Jingtong", and after the appointment process is successful, you can choose whether to complete the online payment through medical insurance mobile payment. If you need to pay online, click the [Online Payment] button to enter the medical insurance mobile payment process for online payment. After the payment is successful, you can go to the hospital to get the number.
2. After the online appointment is successful, will it affect the medical treatment if I do not pay online through the medical insurance mobile payment?
Answer: After the "appointment**" in the "Health Service" is successful, even if the online payment is not made through the medical insurance mobile payment, it will not affect the normal medical treatment, and the insured person can pay the fee when he or she picks up the number at the hospital.
3. After the online appointment is successful, will it affect the medical treatment after the online payment through the medical insurance mobile payment fails?
Answer: After the success of the "appointment**" in the "Health Service", even if the online payment through the medical insurance mobile payment fails, it will not affect the normal medical treatment, and the insured person can pay the fee when he or she picks up the number on the hospital site.
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Medical insurance outpatient fees
1. Q: What is the process of mobile payment for outpatient expenses by medical insurance?
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The steps are as follows:
Step 1: On the "Health Service" page in "Jingtong", click the "Outpatient Payment" icon to enter the order page;
Step 2: Select an order marked with "Pending Settlement" status, and click the [Pay Now] button to enter the order payment page;
Step 3: On the order payment page, go to the confirmation payment page;
Step 4: On the payment confirmation page, click the [Use] or [Don't Use] button to determine whether to use the medical insurance personal account to pay.
If you choose to pay with your medical insurance personal account, it is recommended to choose a bank card that has been linked (bound) at the same time to avoid payment failure due to insufficient balance in your personal account; If you choose not to use your personal account to pay, you can directly select the bound bank card to complete the payment.
2. Q: What should I do if the balance of my personal account is insufficient in the process of using medical insurance mobile payment?
Answer: When using medical insurance mobile payment, you can choose whether to use your medical insurance personal account to pay for the expenses of your own expenses (including self-payment). If you use a personal account to pay, it is recommended to check the bound bank card or Alipay at the same time, so that when the balance of the personal account is insufficient, the difference can be automatically deducted from the bound bank card to avoid payment failure.
3. Q: What should I do if the payment fails when using medical insurance mobile payment?
Answer: Please make sure that the mobile phone signal is stable to avoid payment failure or inability to find the order to be paid.
If you do not find the order to be paid, please check with your doctor to see if the bill has been issued, and if so, you can try to refresh the page.
4. Q: Does the cost of medical insurance mobile payment support refund?
Support refund Answer: Examinations, drugs and other expenses paid during outpatient treatment through medical insurance mobile payment (bank card payment, Alipay payment, Alipay family payment) can be refunded at the hospital window, and the fees can be refunded in the original way.
5. Q: What should I do if the payment fails due to the overtime of large-amount payment (personal payment of 1,000 yuan or more) when the medical insurance mobile payment is paid by a bank card?
Answer: When the amount paid by an individual exceeds 1,000 yuan (inclusive), a 5-minute countdown will be displayed on the order page.
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