I often see people complaining on the Internet, saying that they have made an appointment with several cleaning aunts to come to the door, but they have been grinding foreign workers, wiping the towel of the toilet and wiping the table, and when the time comes, they want to run away, and the service attitude is not very good, which is very anxious.
So how do we find a reliable cleaning aunt?
Don't worry, as a housekeeping practitioner, I will share some experience and tips with you to quickly teach you how to choose the right cleaning service as much as possible!
The first step is to clarify the cleaning needs
Generally speaking, there are three main types of cleaning that we usually need: daily cleaning, whole-house cleaning, and land cleaning. Although they are all cleaning, they still have a very detailed division of labor.
Conceptually speaking, daily cleaning is the cleaning of the daily usable area of the house, focusing on cleaning the surface dust; Whole house cleaning is a deep cleaning of the whole house (once a year or half a year), which will clean many places that we usually can't see or won't clean deeply; Waste cleaning is specialized in cleaning after house decoration, and it is a routine operation to remove glue and paint and cement stains.
In fact, there is not much difference in the nature of the cleaning work of the three types of cleaning, the most important difference is the scope of services, and the use of tools caused by the limited scope of services.
The scope of daily cleaning is usually as follows: indoor cleaning and interior window cleaning in 9 major areas, including kitchen, toilet, bathroom, bedroom, living room, dining room, balcony, storage room, study, etc. The daily living of the family has cleaning, you can choose this, the normal cleaning speed of the aunt is 30 square meters (subject to the area of the property right of the house). For example, for a house of 91 120 square meters, we recommend cleaning for 4 hours.
The scope of application of whole-house cleaning is much wider than daily cleaning, including not only the cleaning of the floor, countertop, tabletop and external surfaces of furniture and household appliances in the whole house, but also the cleaning of walls, ceilings, cabinets and other places. Moreover, the depth of treatment is not limited to surface dust, but also includes heavy oil stains in the kitchen, heavy scale in sanitary napkins, bacterial mites and other places that are difficult to deal with in daily cleaning. If you haven't lived in the house for a long time, or have not carried out deep cleaning of the whole house for more than half a year, you can choose this, usually charged according to the room, because the cleaning depth is finer than the daily cleaning, the time spent is usually more than 3 times that of daily cleaning.
In essence, the scope of work is similar to that of the whole house, which is suitable for house cleaning after the end of the decoration, which is about 10% more expensive than the whole house cleaning, and the cleaning time is mainly spent on heavy dust treatment, glue and paint removal. However, compared with daily cleaning and whole-house cleaning, the acceptance criteria are more difficult to control and have strong elasticity, and the uncertainty is affected by factors such as whether to wipe the glass, whether there are many cabinets, whether the decoration protection is done well, whether the new house is renovated or second-hand house renovation, and the granularity of customer acceptance.
At present, the most demanded in the market is daily cleaning, and the lowest satisfaction and most after-sales problems are wasteland cleaning. At the customer level, the easier the job, the harder it is to do.
In general, if your house is habited on a daily basis, the basic thing you need is daily cleaning (except for indoor surface dust); If your house has not been occupied for more than 3 months, there is a lot of dust, or you have not been carefully cleaned for more than half a year, then most of the needs are a whole house cleaning (removing heavy oil stains, heavy scale, and stubborn stains); If your house has just been renovated, what you need is to clean the land (remove glue and paint, and remove ash in depth).
The second step is to understand the cleaning on the market**
At present, the cleaning on the market is roughly divided into the following three types: 1) Private cleaning: a single or several people cleaning team, including self-employed people affiliated on the platform. The main thing to do is acquaintance housekeeping, and there is very little after-sales support, but because it is familiar, it is trusted.
2) Company cleaning: a regular cleaning company has its own housekeeping service team, the service quality is relatively stable, and there is a certain after-sales guarantee, but the overall strength is not as good as that of a chain brand company.
3) Brand cleaning: a national chain housekeeping brand company, with more than 10 stores in a single city. Most of these enterprises are the formulators or guides of housekeeping service standards, not only blindly following the public, but also having their own set of housekeeping and relatively high-quality and stable service teams.
In view of the different operating costs and service quality of each type of cleaning, the more brand cleaning, the higher the charge. From private individuals to branded housekeeping companies, the hour** of daily cleaning ranges from 30 yuan to 60 yuan (taking Changsha as an example). Everyone can find a housekeeping service provider at the right price according to their own cleaning requirements.
If you want to save trouble and don't want to be troubled by after-sales problems, it is recommended to give priority to a brand housekeeping company. After all, only this kind of company is the one who cares most about customer reputation and customer satisfaction.
The third step is to choose a reliable housekeeping company
After talking about the first and second steps, everyone should be clear that the most reliable and professional cleaning aunt is in the brand's housekeeping company.
If you have time, it would be good to experience the cleaning services of those chain brand housekeeping companies on the market a few times. The focus is on the professionalism of their service staff, whether the door-to-door is punctual, whether the service attitude is ok, whether the cleaning is professional and diligent, and how the company's after-sales treatment is if there is a problem.
Of course, if you have a brick-and-mortar store near your home, no matter how big or small the brand is, it's worth trying the service. After all, if there is an after-sales problem, your problem can be handled very smoothly.
Distant relatives are not as good as close neighbors, and no housekeeping company will want to offend their neighbor customers unless they themselves don't want to mix around the neighborhood.
Well, that's all for today.
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