Brief facts of the case.
In January 2024, the Chengnan Branch of the Jiangyin Municipal Consumer Protection Committee received a complaint from a consumer, who said that he went to a parking lot to pick up people, and it took less than 5 minutes from he entered the parking lot to come out, but he was charged 6 yuan for parking.
Process and results.
After receiving the complaint, the staff of the Chengnan branch quickly went to the parking lot to investigate. The person in charge of the parking lot said that their charging software will charge parking fees according to the minimum standard of 6 yuan if there is no license plate for admission records, according to the monitoring display, when the consumer turned around in front of the barrier, was scanned by the machine, showing that it has been out, and when the consumer came out and raised the pole again, it was charged according to the vehicle without an entry record. After verification, the backstage staff of the parking lot refunded the parking fee to the consumer and apologized to the consumer, who expressed his understanding.
Regulatory Links. According to Article 13 of the ** Law of the People's Republic of China, operators selling and purchasing goods and providing services shall clearly mark the price in accordance with the provisions of the competent department, indicating the name, place of origin, specification, grade, pricing unit, ** or service items, charging standards and other relevant information. Operators are not allowed to increase the price of ** goods in addition to the marked price, and they are not allowed to charge any fees that are not indicated.
Consumption tips. The Consumer Protection Commission hereby reminds consumers that if consumers find that the operators or managers of motor vehicle parking lots have excessive standard charges, overtime charges, independent project charges, decomposition project charges, duplicate charges, expanded scope charges, and fees for changing the frequency and billing method of charging; the implementation of collusion and monopoly; Failure to clearly mark the price in accordance with the regulations or charging unspecified fees in addition to the marked price; If there are **fraud and other improper behaviors** and other **illegal acts, you can call 12345 to complain.
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