**815 Administrative Management Postgraduate Examination Materials of the School of Management, Minzu University
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Public Sector Knowledge Management
Answer] Public sector knowledge management refers to the activities of the public sector to systematically identify, acquire, store, share and utilize various valuable knowledge inside and outside the department, and create new knowledge on this basis to improve performance and create more public value. The nature and role of knowledge management is mainly reflected in its emphasis on and emphasizing the importance of knowledge as a strategic resource, and its core lies in the right people at the right time and place to use the right knowledge to solve the problems in the organization. Knowledge management attaches great importance to the application and integration of information technology, and its purpose is to create greater organizational value and enhance the core competitiveness of the organization. The principle of knowledge management is that knowledge is a valuable asset, knowledge should be stored in a repository, knowledge needs to be preserved, knowledge needs quality control, knowledge is decentralized, knowledge is social, knowledge is shared, knowledge is accessible, knowledge is safe, and knowledge can be searched.
Knowledge management model
Answer] Knowledge management model refers to the general reference framework of key elements, implementation steps, influencing factors, etc. of knowledge management put forward by experts and scholars on the basis of case analysis and investigation research, and the knowledge management model mainly includes: The ability model of knowledge management, that is, Gold believes that the key to influencing knowledge management is the ability of knowledge management, and knowledge management ability includes basic ability and process ability; The knowledge network model, i.e., Accenture's proposal to apply knowledge networks to analyze different knowledge management implementation strategies, needs to consider six main implementation architecture components, including knowledge management strategy, organizational learning, practice community, information technology, knowledge base, and performance measurement; Knowledge level and value contribution model, that is, the effectiveness of knowledge management in different organizations is determined by different knowledge levels and management levels, and the knowledge resources of organizations actually exist at different levels, and knowledge management not only involves the spectrum of knowledge of the whole organization, but also involves many aspects such as organizational learning, organizational memory, knowledge sharing, knowledge creation and organizational culture in a broader sense; The SECI model of knowledge management regards knowledge management as a continuous and dynamic process, and believes that knowledge management includes four ways of knowledge combination and transformation: socialization (i.e., from implicit knowledge to implicit knowledge), externalization (i.e., from implicit knowledge to explicit knowledge), combination (i.e., from explicit knowledge to explicit knowledge), and internalization (i.e., from explicit knowledge to implicit knowledge).
Public Sector Knowledge Management Implementation
Answer] The implementation of knowledge management in the public sector refers to the specific processes and steps of the public sector to carry out relevant knowledge management behaviors, including four main steps: Knowledge assessment, that is, the assessment of the risks and bases faced by the entire department or organization first, which can be carried out at different levels and in various ways; Develop a knowledge management strategy, i.e. a programmatic document that supports the overall development of the department or organization and reflects the learning experience and education in the assessment of knowledge management risks and opportunities; The implementation plan for knowledge management, i.e. providing details of how the strategic plan will be implemented and providing clear concrete courses of action; Monitoring results, i.e., providing information on how effective knowledge management progress is and providing justification for adjusting and improving knowledge management.
What are the constituent elements and implementation strategies of the knowledge network model?
Answer] (1) The constituent elements of the knowledge network model include six parts:
The strategy of knowledge management means that the organization should formulate the strategic direction of knowledge management from top to bottom (including strategic goals, core competencies, value missions, and competitive advantages that support the organization's development vision).
Organizational learning is to establish and develop a culture and management system with learning, innovation, progress, and respect for knowledge as the core, and encourage members of the organization to continuously create, share, and learn new knowledge.
Substantive communities, i.e., encouraging and supporting member organizations and establishing virtual communities with the main purpose of learning and sharing knowledge, so as to enhance the creation and diffusion of organizational knowledge through informal organizational structures.
Information technology, i.e., the establishment and development of information infrastructure and information systems that support knowledge management.
A knowledge base, i.e., the systematic organization and storage of valuable and important knowledge, best practices, experiences and lessons learned within the organization in a standardized and structured manner, so that members of the organization can easily access valuable and useful knowledge.
Performance appraisal is the process of evaluating and evaluating knowledge management in a quantitative and qualitative way, so as to continuously improve the organization's knowledge management.
2) The implementation strategy of the knowledge network model needs to be selected according to different environmental backgrounds
To solve the problem of knowledge sharing, adopt the strategy: organizational learning - knowledge base - information technology, which refers to the establishment of a learning organizational culture first, and encourage the members of the organization to share knowledge; Then establish a knowledge base to promote the communication and exchange of knowledge with the application of information technology.
Respond to the needs of globalization and rapid changes in the environment and learn new knowledge to change the direction of the organization, adopt strategies: communities of practice - knowledge management strategy - organizational learning - knowledge base - information technology, which refers to encouraging employees to participate in discussions to develop new knowledge management strategies; At the same time, promote organizational learning, establish and develop a knowledge base; Information technology is then applied to support the implementation of knowledge management.
What is Knowledge Management? What are the aspects of the nature and role of knowledge management?
Answer] (1) Different scholars have different views on knowledge management, and from a comprehensive point of view, knowledge management in the public sector is an activity in which the public sector systematically identifies, obtains, stores, shares and utilizes various valuable knowledge inside and outside the department, and creates new knowledge on this basis, so as to improve performance and create more public value.
2) The nature and role of knowledge management are mainly reflected in:
Knowledge management values and emphasizes the importance of knowledge as a strategic resource. Knowledge is the most difficult resource to imitate in an organization, and it is the most important intellectual capital and intangible asset of an organization, and most of the value of an organization is the value of intangible assets, so knowledge has irreplaceable value and role in an organization.
The core of knowledge management is to solve problems in the organization with "the right time, the right place" and "the right people with the right knowledge". The problems to be solved by knowledge management involve a series of problems such as the identification, acquisition, creation, innovation, sharing, transfer, storage and utilization of knowledge, so it is necessary to use the right knowledge in the right place at the right time to solve the problems in the organization.
Knowledge management attaches great importance to the application and integration of information technology. The development of science and technology can promote the development of knowledge management, the network solves the problem of knowledge transfer, the knowledge base system solves the problem of knowledge storage, and big data and artificial intelligence solve the problem of knowledge creation and application, so the integration of science and technology application has become an important feature of knowledge management.
The purpose of knowledge management is to create greater organizational value and enhance the core competitiveness of the organization. The original purpose of knowledge management is to enable the knowledge resources in the organization to be effectively used through an effective knowledge management process, so as to support and optimize organizational decision-making, improve organizational capabilities, improve organizational service quality and quality, and ultimately realize organizational value.
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