Baijia Quick Comment Bawang Chaji has aroused heated discussions among netizens because of the packaging fee charged by the cup for takeaway, is it really only because of the packaging fee that consumers complain?
Bawang Chaji has recently aroused heated discussions among netizens due to the issue of packaging fees. Some consumers reported that when they bought milk tea takeaway on the Bawang Chaji mini program, they were charged a high packaging fee. Netizens said that a cup of milk tea needs to be packed in a bag, but the merchant charges the packaging fee according to the number of cups, which is really puzzling.
Some netizens said that when they bought 19 cups of milk tea, they were charged 19 yuan for packaging, but when they were actually delivered, there were only 5 packaging bags. In this regard, the staff of Bawang Chaji responded that the dine-in will give away packaging bags, but the packaging fee charged when ordering takeaway is actually the cost of insulated bags. The size of the insulated bag is different, and the ** is also different.
For this response, netizens did not buy it. They believe that no matter what the bag is, there should be no packaging fee based on the number of cups.
As a well-known brand, Bawang Chaji should pay more attention to the rights and experience of consumers. It is hoped that Bawang Chaji can take consumer feedback and opinions seriously and improve its services.