As an important channel for the masses and enterprises to initiate appeals, the 12345 Government Service Convenience Center in the Experimental Zone adheres to the working mechanism of efficiently handling people's demands to provide high-quality services for the general public.
Recently, some people dialed 12345** to report that there were trucks scraping power cables at No. 66, Qianjin Village, Haitan Street, which had potential safety hazards. The 12345 Government Service Convenience Center in the Experimental Zone immediately transferred to all relevant departments and requested that professionals be arranged to go to the scene to investigate and confirm the damage to the cable.
After receiving the news, the relevant departments immediately sent staff to the scene to repair the fault, deal with the hidden dangers, and in the shortest possible time, the damaged power lines and cables were repaired, and the road traffic was restored smoothly. "Kudos to the relevant staff, not only rushed to the site in time for maintenance, but also rearranged the line, which is now safe and beautiful. He Yan, a resident of the surrounding area, said.
By creating a closed-loop handling model for the whole process of 'before, during, and after' emergency appeals, we have efficiently promoted the resolution of various people's urgent and difficult problems. Cai Cunqiang, a staff member of the Organ Efficiency Complaint and 12345 Dispatching Section of the Administrative Service Center of the Experimental Zone, said.
According to the data, since the opening and operation of the 12345 government service convenience in the experimental area in 2016, a total of about 1.11 million calls have been answered, about 530,000 outgoing calls have been made, and about 860,000 valid appeals have been accepted. In the future, the 12345 Government Service Convenience Center in the Experimental Zone will continue to build a convenient, efficient, standardized and intelligent government service "total customer service", and play a greater role in understanding the people's feelings, concentrating the people's wisdom, gathering the people's hearts and safeguarding the people's interests. (Author: Fang Manling, trainee reporter Liao Huijuan).
*: Pingtan Net.