In this challenging workplace, every conversation with leaders can be a turning point in our career development. Have you ever wondered, "Oh, why didn't I bite my tongue back then?" ”
If you've had a similar epiphany, congratulations, today is a great time for you to improve your communication skills in the workplace.
Remember, every conversation with the leader is not only a message transmission, but also a platform for self-presentation.
Here are five examples of how "verbal and unscrupulous" can lead to embarrassing situations, as well as tips on how to resolve them skillfully and express them elegantly. Take them away and use them to enhance your workplace charm!
1. "I don't know".
When you encounter a problem, the answer "I don't know" is simply a label for a novice in the workplace. When asked by leaders, don't directly shout your ignorance.
In addition, the phrase "I don't understand" is the same, and it cannot be said in front of the leader. If you do, then your relationship with the leader will only get worse and worse.
Try something like this: "I need to verify some details about this question before I can give a definite answer, and I will verify it and get back to you as soon as possible." ”
2. "I can't do it".
When "I can't do it" comes out of your mouth, you have actually discounted it in the minds of the leaders. You can't say "I can't" in front of the leader, because after you say these words, the leader will completely lose confidence in you as a person.
Even if it's really difficult, from another perspective, "this task is very challenging, but I am willing to accept the challenge and seek the necessary help to complete it." "See? That's what it means to be positive.
3. "It's not my job".
This sentence sounds a bit of a shirk of responsibility. This is tantamount to telling the leader that these things have nothing to do with you, you just need to take care of yourself. Although you don't think so, but if you say so, the leader will think so.
You have to be an integral part of the team," I understand the team's needs, even though this task is beyond my day-to-day responsibilities. I'm willing to contribute if my participation can bring value. ”
4. "I'm too busy".
Saying "I'm too busy" is, in the ears of some leaders, equivalent to "I don't want to do it". When you say these words, the leader will have thoughts about you: you are a person, ask you to do something, and you have such an attitude, it seems that you are unreliable.
When the leader has such an idea, maybe the things in front of you will not ask you to do, but if there are any good things in the future, the leader will not think of you, and the leader will only leave the good things to others.
And you should demonstrate the ability to manage your time efficiently: "I do have a few pressing projects to work on, so let's take a look at how this new task can be effectively integrated with the existing work schedule." ”
5. "I think I'm doing a really good job."
Self-confidence is good, but "I think I'm doing a really good job" can sometimes seem complacent. Even if you do do a good job, you can't say that. Because after saying this, the leader will feel that you have not thought about improving.
When some leaders hear these words, they may still think: make a little achievement, and you will float. If you continue like this, you will not think that you are at fault in your work in the future, even if you don't do something well.
In the workplace, self-improvement never ends. "I'm quite happy with the work I've done, but I'm eager to hear from you because I believe there's always room for improvement. ”
To sum it up:
The most important thing to communicate with leaders in the workplace is not to avoid making mistakes, but to learn how to gracefully correct the trajectory after mistakes.
Mastering these communication arts will not only help you avoid unnecessary misunderstandings, but also demonstrate your professionalism and team spirit. Therefore, before you speak next time, remember to go through your brain first, after all, in front of the leader, if you are not careful, you will lose too many words!
There is no perfect speaker in the world, only learners who keep practicing. The ancients said: "What you know is what you know, what you don't know is what you don't know, and you know it." ”
In the process of continuous learning and tempering, each of us can become a master of communication in the workplace. Now, let's get into action and test the effectiveness of these methods!
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