During the Chinese New Year, a man in Shandong took her to a local shopping mall to buy new clothes in order to express his filial piety to his mother. They came to a brand store, and my mother tried on a woolen sweater, but when the clerk quoted 3,500 yuan for **, he felt that it was a bit expensive and not too cost-effective, so he finally decided not to buy it.
Most people think that, to tell the truth, a wool sweater of ** 3500 is too expensive.
Unexpectedly, just because I tried on the clothes but didn't buy them in the end, I was laughed at behind my back by the clerk as a joke. The man, who hadn't gone far, felt that his pride had been seriously hurt, so he turned his head domineeringly and confronted him firmly.
On February 16, a netizen posted a **, in which he said that he took his mother to the mall to buy clothes, and after several stores he couldn't find the right clothes, and finally came to the store where the incident happened.
It is a brand store, and as soon as you walk through the door, you are greeted warmly by the staff. When the mother tried on the clothes, the clerk also poured a free cup of coffee for the man, because they had been shopping for a long time and were a little thirsty, so the man unceremoniously took it and drank it.
After my mother tasted the coffee, she tried on the clothes. However, when asked about **, they learned that a woolen sweater actually cost 3,500 yuan. My mother felt that it was a bit expensive and was not very satisfied, so she decided to give up the purchase. The mother and son left the shop.
The man didn't rush into the store with his mother. He has a psychological price point for the clothes of this brand, because there are only more than a thousand on **, while the ** in the store ** is 3500, which is far from his psychological expectations and is also a reason.
The mother and son just walked out of the store and came to another store opposite, and the clerk who received them and other clerks mocked: "Their eyes widened as soon as they heard that the **** of the woolen sweater was 3,500 yuan, and they even drank a cup of coffee in the store ......."”
The clerk mocked the man and his mother while learning their expressions, conveying an attitude of contempt and contempt.
I believe everyone can imagine that kind of scene, and there is no need to go into details.
The clerk's voice was loud, the man and his mother did not go far, and when they heard others insulting themselves like this, they turned around and came back to confront the clerk.
The man behaved calmly, and he said without humility: "A woolen sweater costs 3,500 yuan, and I really think it's too expensive." In my personal consumption philosophy, I can't accept such a **. I want to say, I can buy a coat with this money, why do you take it out and make fun of it? ”
The clerk then defended himself by saying that he was not a laughing stock, and then the man asked, "Why did you say this in front of them?" As soon as I went out, I immediately said that I drank your coffee ......”
Seeing that the man was so serious, the clerk realized his mistake and began to apologize to the man. Despite the humiliation suffered by the man, he has always behaved very calmly, logically clear, and methodical in his words, showing a gentlemanly demeanor. The man also accepted the clerk's apology.
The man also stressed that he could even wait until he was far away, as long as he was not allowed to hear.
Despite the fact that the coffee mentioned by the clerk was free, the man insisted on paying it back. After trying unsuccessfully to transfer money, he bought a cup of coffee and gave it to the clerk, saying, "Now I don't owe you anything!" ”
This man's actions are really exciting, not only saving face, but also teaching the clerk a profound lesson, I believe that the clerk will never dare to talk about customers behind his back in the future.
The man's rhetoric did not reveal that he was really short of money, but that he was just unwilling to be wronged. For him, it's not a question of affordability, it's a question of value for money, and everyone has their own yardsticks.
Once this incident was on the Internet, it immediately aroused a large number of discussions and heated discussions among netizens.
Many netizens are curious about the essence of this brand and are very concerned about how arrogant and rude it can be, no doubt.
Some people say they will never buy this brand of clothing again. Others say that the brand's live broadcast room has caused an uproar.
The entire brand has been implicated, and the clerks may have remorseful.
Some people commented on the Internet that the quality of these clerks is really not flattering, they just sell higher clothes, they think they are superior, and even laugh at the customers who come to shop.
Can you afford it yourself, dare to ask?
Why is brick-and-mortar business sluggish now? The brick-and-mortar store itself has the significant advantage of being able to try on items on the spot. But if customers try it on and don't buy it, they may be ridiculed. If this continues, this advantage may be diminished, so what competitiveness will be left for the brick-and-mortar store?
Nowadays, very few people are willing to go to a physical store to buy clothes in person, so even if the lavishly decorated clothing store is in a huge shopping mall, there is very little foot traffic every day.
Sometimes when you walk into a store, the cold attitude of the clerk makes people feel uncomfortable, and even if you try on the clothes but don't buy them, you feel guilty, as if you are sorry for the clerk.
Therefore, it is better to buy online, whether it costs a few hundred or dozens of dollars, the customer service always uses the title of "kiss", even if it is a little troublesome to return and exchange, but at least it will not be affected by this anger again.
Of course, just like the clerk in this incident, it can't be generalized. And the apology of the clerk afterwards is also quite good, so we should be rational and there is no need to escalate the problem to the brand level.
After taking her mother to try on a cardigan, she was ridiculed for not buying it