In 2023, the consumer market has shown many new characteristics, and many new achievements have been made in consumer rights protection work, public interest litigation, class action lawsuits, public inquiries, and compliance guidelines ......The work of consumer rights protection has been continuous and vigorous.
Smooth operation for the economic environment.
Make an extraordinary contribution.
For the people to consume more at ease, rest assured and comfortable.
Make more and more guarantees.
For the third year in a row, China Consumer Daily has launched a consumer rights protection news selectionI hope to select the minds of readers and consumersThe most effective and powerful consumer rights protection newsYou are welcome to cast your voteThe China Consumer Newspaper will be based on the voting results.
Finalized from the following 12 candidates.
Top 10 Consumer Rights Protection News of 2023".
It is exactly the same as the results of the selection
The first 30 readers will receive a souvenir
We look forward to the participation of every consumer!
2023 year.
Top 10 Consumer Rights Protection News Shortlist.
The China Consumers Association announced that it would "boost consumer confidence.""The theme of the Year of Consumer Rights Protection
On January 11, 2023, the China Consumers Association announced that the theme of the 2023 Consumer Rights Protection Year is "Boosting Consumer Confidence". There are three reasons for choosing "boosting consumer confidence" as the theme of the 2023 Year of Consumer Rights Protection: boosting consumer confidence and providing assistance for a good start in building a modern socialist country in an all-round way;Boost consumer confidence and provide impetus for promoting high-quality development;Boosting consumer confidence is a powerful measure to practice the people-centered development philosophy. >）" linktype="text" imgurl="" imgdata="null" data-itemshowtype="0" tab="innerlink" data-linktype="2" hasload="1" style="outline: 0px; color: var(--weui-link); webkit-user-drag: none; cursor: pointer"> (details).The market supervision department has carried out a special action to stop food and beverage waste.
In 2023, the State Administration for Market Regulation will organize a special action to stop food and beverage waste, and the China Consumers Association and seven industry organizations will launch the initiative of "Strict Economy, Operators Have the Obligation to Oppose Waste, and Consumers Have the Responsibility to Oppose Waste" to jointly curb the momentum of food and beverage waste. "China Consumer Daily" actively plays the role of a probe of people's livelihood, sets up a special column, and continues to carry out a series of reports on "Stopping Food and Beverage Waste" throughout the year. Ensure that this action is perceptible and verifiable, and promote the establishment and improvement of a long-term working mechanism against food waste. > (details).Focus on the excessive packaging of tea and promote the implementation of new regulations
Restrictions on excessive packaging of products Food and cosmetics will be officially implemented on September 1, 2023. In the first spring tea marketing season before the official implementation of the new standard, the reporter of "China Consumer Daily" lasted one month and visited the tea market in many places across the country, and conducted a multi-dimensional interview and report on the key content of the new regulations on restricting excessive packaging of tea, which effectively promoted the solid and efficient implementation of the new regulations. > (details).The Jiangsu Provincial Consumer Protection Commission filed the country's first civil public interest lawsuit in the field of medical aesthetics
On March 1, 2023, the Jiangsu Provincial Consumer Rights Protection Commission filed the country's first consumer civil public interest lawsuit in the field of medical cosmetology to the court, and the case was concluded through mediation in October 2023, and the 4 defendants publicly apologized in the national news ** and paid punitive damages of 240,000 yuan. The Jiangsu Provincial Consumer Protection Commission took the lead in initiating public interest litigation in the field of medical cosmetology in the country, cutting off the sales chain of illegal operators from the source, and playing a leading role in regulating illegal chaos in the field of medical cosmetology. At the same time, in this lawsuit, the coordination and cooperation of multiple departments have enhanced the joint force of consumer rights protection and created an integrated pattern of rights protection and co-governance of the "big consumer protection" system. > (details).Chongqing has issued local standards to support consumer class actions
On October 12, 2023, the "Work Specification for Consumer Organizations to Support Consumer Class Actions" jointly compiled by the Chongqing Municipal Consumer Rights Protection Commission and the Chongqing Institute of Quality and Standardization was officially released, which is the first local standard in China to support consumer class actions, stipulating the content and requirements of case types, acceptance conditions, acceptance procedures, litigation support, termination of support litigation, etc., which was officially implemented on December 15, 2023. > (details).The Shanghai Municipal Consumer Protection Committee asked four questions about the hyaluronic acid food chaos
The Shanghai Municipal Commission for the Protection of Consumer Rights and Interests issued four questions in response to the misleading behavior of "hyaluronic acid food drinking water and smooth skin", and raised relevant questions from the aspects of approval, marketing, communication, and push of hyaluronic acid food. The Shanghai Municipal Consumer Protection Commission will call for attention and promote the resolution of pain points and difficult problems in consumer life as a breakthrough in performing its duties in accordance with the law, which has received the attention and attention of relevant departments, platforms and enterprises, and has been supported and affirmed by the majority of consumers. > (details).In response to chaos such as scanning QR code ordering and scanning code parking, the Shanghai Municipal Consumer Protection Commission has promoted the establishment of compliance guidelines
In response to the pain points of excessive acquisition of personal information by "scanning codes" consumption, the Shanghai Municipal Consumer Rights Protection Commission, the Shanghai Municipal Cyberspace Administration and the Shanghai Municipal Administration for Market Regulation jointly attacked, on the basis of carrying out unannounced inspections of "scanning code ordering" and "scanning code parking", and worked with industry organizations to formulate compliance guidelines for personal information protection such as shopping mall shopping, shopping mall parking lot scanning code payment, online food ordering, and automobile sales industry. Specific compliance requirements and operational guidelines have been put forward for the custody of consumers' personal information, so as to effectively improve the level of protection of consumers' personal information in relevant industries. > (details).The new national standard has been implemented for many months, and the personal privacy of most express delivery orders is still "running naked".
The national standard of "Express Electronic Waybill" prohibits the display of personal information on express waybills. From July to August 2023, the reporter of "China Consumer Daily" investigated and visited Chengdu, Nanchang, Beijing, Shanghai, Changchun and other places, and randomly collected the express delivery orders of many express companies such as Zhongtong, Shentong, SF Express, and Post. This newspaper has conducted an investigation and report on the phenomenon that many express companies in the market do not hide or hide the personal information on the face sheet in accordance with the requirements of the national standard, and there are obvious hidden dangers of privacy leakage, which has aroused social concern. > (details).Easy to borrow but difficult to repayThe deduction is chaotic, and there are many infringements in the consumption of shared charging treasures
In recent years, shared charging treasure has shown various drawbacks while providing convenience to consumers. Starting from December 2023, "China Consumer Daily" will focus on the hot spots of complaints and consumer pain points, respectively from the deposit that is still seized after returning, the "virtual" electricity "set" fee, the deduction of the fee without "popping" the QR code, the false store and the automatic renewal of the membership fee, etc., and continuously publish a series of reports on the "Investigation of the Infringement and Chaos of Shared Charging Treasure Consumption", **12 kinds of behaviors that infringe on the legitimate rights and interests of consumers in the shared charging treasure market. > (details).
Claiming to effectively control myopia, the safety of the Aierxing photometer is controversial
On April 11, 2023, Ms. Li, a consumer in Hunan, reported to this reporter that her 12-year-old daughter used the 3R type semiconductor laser (i.e., the light feeding instrument) laser radiation of the Aierxing myopia amblyopia comprehensive ** instrument (i.e., the light feeding instrument) to irradiate the myopic eye, causing retinal macular photodamage. On April 26, after the publication of the news investigation "Claiming Effective Control of Myopia, the Safety of the Aierxing Photometer is Controversial", it had a huge repercussion in the prevention and control institutions of children and adolescents and the medical and ophthalmology circles, triggering and promoting major changes in national regulatory policies. > (details).The content of reading apps is uneven and unclear
On July 10, 2023, "China Consumer Daily" published an article "How many "pits" are there in reading apps". The illegal practices of some reading apps that infringe on consumer rights and interests are exposed. Once the report was published, it resonated with many consumers and ranked first in the hot search on Weibo. After the report was published, it not only sparked heated discussions among consumers on the Internet, but also played a role in reminding and warning. Moreover, it has attracted the attention of consumer rights protection departments and organizations in various places to the infringement of reading apps. > (details).Reveal the multiple identities of the spokesperson of the same whitening and freckle removal cream
In recent years, there has been a lot of chaos in whitening and freckle removal products on the Internet, from advertising, qualification certificates to effects. The reporter's investigation found that the same advertising spokesperson in the same cosmetics marketing account** advertisement not only has multiple surnames, but also has multiple identities. In addition, many products have violations such as product batch number "No. 1 multi-purpose". The report exposed the chaos of whitening and freckle removal products on the online platform, and played a good warning role for consumers. > (details).2023 year.
Consumer rights protection news selection and voting.
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* China Consumer Daily, China Consumer Network.
Reporter Ren Zhenyu.
Edited by Li Xiaoyu.
Producer: He Yongpeng, Ren Zhenyu.