According to the surging news report, on January 31, a ** of "donating clothes to the disaster area but being disposed of by China Post at will" sparked heated discussions among netizens. **The publisher, Ms. Yang, said that on December 28, 2023, she donated a batch of clothes to a school in Jishishan County, Gansu Province, but after a month, the school has not received all the materials she donated. Later, Ms. Yang learned from the school teacher that the clothes donated at the designated point had been carefully donated and distributed to other places. In this regard, Ms. Yang questioned: "Why should they dispose of the clothes I donated at random? ”
On December 18, 2023, after the occurrence of ** in Jishishan County, Gansu Province, Ms. Yang, as a practitioner in the garment industry, wanted to contribute her strength, so she contacted a school in Jishishan County. After communication, she decided to donate 400 pieces of clothing to the school. After a good intention, he was finally let down, and the whereabouts of 400 pieces of clothing were first unknown, and after questioning, he learned that they were "distributed to other places as a love donation", which made people angry and chilling.
As Ms. Yang questioned, "Why should they dispose of the clothes I donated at random?" This question also asked the voices of many netizens. Ms. Yang donated materials in a targeted manner, with a clear address and recipient, which is no different from ordinary express mail. As an express delivery company, the postal service is only responsible for carrying the goods and has no right to dispose of them, so where did they have the courage to distribute the materials donated by Ms. Yang to others? This operation is also confusing.
In reality, it is not uncommon for shipments to be lost or sent to the wrong address, and we cannot expect companies to never make mistakes. The question is, after an error, can it be corrected in time to actively compensate for the user's losses? But no. A week after the parcel was sent, Ms. Yang found that the logistics information was abnormally stalled, and the donated school had not received the supplies a month later. The teacher at the school who was responsible for receiving the supplies said that he had called the customer service staff of China Post many times, but had not received an effective reply. The attitude of the postal company to avoid the problem lacks the minimum sincerity and is also disrespectful to the user.
Under the relevant reports, many netizens left messages, suspecting that the staff of the postal service had embezzled the donated materials. In the absence of sufficient evidence, we do not have to make assumptions about such suspicions. However, it is said that the materials donated by the direction are distributed to other places as love donations, which is a very abnormal operation in itself, and the express delivery company has the obligation to give a reasonable explanation to prove its innocence and dispel the public's doubts. But the weirdest thing about this is that as of now, the relevant information is still blank. There are no answers to which link went wrong, whose responsibility is responsible, what exactly the clothes donated by Ms. Yang were distributed, and why such a low-level error occurred.
The reporter contacted the Linxia Branch of China Post, a superior outlet of Jishishan Post Office, and the staff responded that the solution to this matter has been agreed with the parties, and the parties have recognized the solution, and the relevant ** has been deleted. It is not convenient to disclose more information on this matter.
This is a plan to make big things small and small things. However, in my opinion, whether the donated materials are missing or distributed to other places, it is not a private matter between enterprises and users, but a public event, which affects the credibility of enterprises and is also related to the development of charity. If it is not handled well, it will dampen the public's enthusiasm for charity. Imagine, if the materials you donate are distributed to others by the courier company at will, or even the whereabouts are unknown, do you still have the confidence to continue to give love? So as far as this matter is concerned, the postal side must give a clear statement, and it cannot be passed in such a vague way.