What I think about all the time is to let Hongyang's high standards be implemented and beneficial to customers. ”
Hongyang Home Improvement Inspection-free Delivery Project Manager Zhou Yingxiang.
|Keep learning and walk with the best
It has only been three years since he really entered Hongyang, but Zhou Yingxiang has known Hongyang for a long time.
I started to do home improvement in 97, at that time many people were doing casual workers, Hongyang was already a regular large enterprise, and then Hongyang got better and better, and became a recognized big brother in the industryThe biggest impression of peers on Hongyang is that the craftsmanship is strict, the rules are many, the qualifications are deep, and the brand is big.
Hongyang Home Improvement has been innovating for 27 years and forging ahead.
For many years after that, entering Hongyang has also become Zhou Yingxiang's most desirable thing.
At the beginning of 20, Zhou Yingxiang passed many rounds of exams and finally officially joined Hongyang Home Improvement Xiangtan Branch, and got the "long-term name" for the first time"Hongyang Home Improvement Project Construction Specifications and Implementation Standards".
I have heard that Hongyang's craftsmanship is stricter than the national standard before, but when I really saw such a thick book, I understood how strict Hongyang's process standards areFrom the construction of the wall to the corner of the wall and the tuyere, each process in the construction process has precise data regulations.
Strict standards, accurate data, exquisite craftsmanship.
After entering Hongyang, I found that my colleagues around me are also Crouching Tiger, Hidden Dragon, some of them can receive a lot of pennants every year, and there are many project managers designated by old customers. ”
Zhou Yingxiang turned pressure into motivation: "In the past few years, in addition to eating and sleeping, I have been running the construction site every day and participating in Hongyang's learning and trainingI was able to learn professional knowledge and ideas that I couldn't learn outside at Hongyang, and I am glad that I firmly chose to enter Hongyang.
|Maintain altruism and pay sincerity with customers
Hard work has paid off, Zhou Yingxiang has become a leader among many excellent project managers, and recently received 6 consecutive pennants from customers. He happily shares his secrets: ".What I always remember when I get along with customers is the core of Hongyang's corporate culture - benefiting others first, and then benefiting myself.
Follow the principle of altruism to make customers 100% satisfied.
This year, a customer is in the door and window industry, and some of his doors and windows choose to be made in his own factory. If it's an outside company, this part won't be taken care of anymoreHowever, Hongyang requires the project manager to coordinate the whole process, so as to maximize the effect of the integration of the whole house.
So Zhou Yingxiang asked the customer for the precision size of all the relevant responsible persons, planned the production cycle, and then coordinated the craftsman to install:"The most important thing is to require all first-class merchants to install in strict accordance with Hongyang's standard process to ensure the construction effect. ”
For example, the aluminum alloy ruler of the window is accurate to the millimeter, and the window frame should be strictly tested for water testing after the sealant is applied to achieve zero penetration. These details are not done well, which greatly affects the refinement and durability, and does not meet the high standards required by Hongyang. ”
Practice Hongyang's high standards to make customers 100% satisfied.
In addition to strict docking and strict supervision, in order to ensure the cleanliness of the construction site, Zhou Yingxiang also helped the first businessman to clean up together, and was almost the last to leave the construction site every time, he saidAltruism first, then self-interest, as long as the customer is reassured, no matter how hard it is, it is worth it.
Under his management, the project went very smoothly and the client only visited the site once during the entire construction period.
In order to reassure customers, I upload the process node** to the ERP system on time every day, and report the project progress and precautions to the customer service group with customers.
Daily report on the construction progress so that customers can rest assured.
During the acceptance, the customer said that he wanted to invite our team to dinner, but we all declined, because we just did things in accordance with Hongyang's requirements. But everyone is very proud to have the sincere respect of their customers. ”
Speaking of this, Zhou Yingxiang couldn't help but sigh: "The longer I am in Hongyang, the more I can appreciate the excellence of Hongyang's corporate culture."Satisfying customers 100% and giving employees a successful life are all complementary to each other.
Customers praise Hongyang home improvement team.
|Stay humble and grow with your team
In 2023, Zhou Yingxiang passed the assessment and officially became the project manager of Hongyang inspection-free deliveryLooking back on the achievements made in Hongyang, he believes that it is inseparable from the joint efforts of the team.
As a project manager,Professionalism in craftsmanship is one thing, and learning to lead the team is even more important, because the perfect delivery of each project must be the result of a team effort. ”
The whole house is integrated and landed with high standards.
In the process of the project, I will require all craftsmen to self-inspect after construction, and after their own approval, I will strictly inspect according to the Hongyang standard again, and over timeCraftsmen have spontaneously and strictly demanded that they meet Hongyang's high standards, and the efficiency and quality of project delivery have improved.
Hongyang has always attached great importance to the effect and quality of construction in recent yearsThe implementation of the six high standards, the selection of inspection-free delivery project managers, inspection-free delivery engineers, etc., are all in order to strive for excellence in construction quality. Zhou Yingxiang said firmly, "I have also been closely following the footsteps of Hongyang."Determined to build your team into the strongest engineering team that is invincible.
Inspection-free delivery project managers are rushing to order.
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