Recently, China Southern Airlines, China Eastern Airlines, Air China and many other airlines have successively issued new rules for ticket refunds and changes for airlines.
On January 10, a reporter from Dahe Finance Cube learned from the Qunar platform that the platform has received a specific policy notice.
According to the new regulations of the airlines, the adjustment of the ticket refund and change rules includes: reducing the proportion of ticket refund and change fees, and expanding the scope and applicable scenarios of free ticket refund and change. For example, if you change your aircraft type or buy an expensive ticket, you can get a free refund or changeRelaxation of the rules for the cancellation and change of passengers due to illness, etc.
For example, for the rate of voluntary refunds, taking 2,000 yuan full-price economy class as an example, the refund of full-price tickets (Y class) can save 100 yuanDiscount tickets (M, U, E, T, etc.) are about 1,000 yuan, which can save 50-150 yuan;In the past, the R cabin was not refunded or changed, but now the refund rate is 20% for the forward (more than 7 days) and 75% for the departure (within 48 hours), but the R cabin** is relatively low, and the average can save 150 yuan (Note: different classes have different proportions).
For economy class passengers, there is no need to distinguish the difference between different classes, and the actual refund** is subject to the display on the booking page, and the average cost of refund after the implementation of the new regulations is about 100 yuan.
Qunar data shows that at present, passengers are more accustomed to buying tickets before departure, but before the holiday, there will be 30% of users who buy long-term tickets (more than 14 days in advance). After the implementation of the new regulations, full-fare economy class can be refunded free of charge more than 7 days in advance, covering the train ticket sales section (14 days in advance).
This means that for popular routes, you can purchase full-fare economy class in advance to ensure your trip, and decide whether to keep your ticket depending on the situation and ticket changes**.
Xiao Peng, a researcher at Qunar Big Data Research Institute, told Dahe Finance Cube reporters that in civil aviation services, "free refunds are difficult" and "voluntary refunds are expensive" are problems that passengers complain a lot. Compared with the train's "free refund 7 days in advance" and "temporary refund up to 25%", the more stringent refund requirements of civil aviation "dissuade" many passengers. The adjustment of the cancellation policy clarifies the conditions for cancellation and change, clears the ambiguity, and expands the scope of free cancellation and change, which shows that airlines are increasing their awareness of passenger service.
It is also reported that data from the Civil Aviation Administration show that the civil aviation passenger traffic during the Spring Festival in 2024 will reach 80 million, with a daily average of 2 million passengers, an increase of 9 compared with the Spring Festival in 20198%。
Editor-in-charge: Chen Yuyao |Reviewer: Chen Xiaojuan |Review: Li Zhen |Supervisor: Wan Junwei.