** Tablet drawn.
You must recharge 6,800 yuan to become a member before you can redeem it.
Street scanning code** hit the tablet.
To claim the prize, you need to **APP and top up.
Recent. A kind of "offline drainage and online recharge".
New consumption routines frequently "appear".
China Consumer Daily" reporter investigation found that some businesses under the banner of "whole house smart appliances", "whole house customization experts", "whole house kitchen appliances" and "smart home appliances" are packaged as high-end electrical appliance stores, and consumers are invited to participate for free. After actually winning the lottery, they ask consumers to **APP, and induce recharge or pre-deposit shopping money, etc., and some merchants even trick consumers into using Alipay Huabei or other small loans to pay in installments.
Win the merchant jackpot
But if you want to claim the prize, you have to top up the money first
At the end of 2023, Mr. Shen, a consumer, complained to the Dongfu Market Supervision Office in Haicang District, Xiamen City, that he had won a tablet computer in a "whole house smart appliance" store. But when he claimed the prize, the clerk told himYou must recharge 6,800 yuan to become a member before you can redeem the prize.
Say it's free**.
In fact, you have to top up and spend first.
Isn't that a lie? ”
Mr. Shen thinks.
*The merchant did not inform you in advance of the need to recharge.
Suspected of defrauding consumers.
So he complained to the market supervision department.
After receiving the complaint, the law enforcement officers of the Dongfu Market Supervision Office immediately went to the scene to deal with it. Law enforcement officials believeThe merchant's behavior is suspected of violating the "Interim Provisions on Normative Behavior".Interview the person in charge of the merchant on the spot, and ask to stop the ** recharge activity immediately.
The law enforcement officers of the Dongfu Market Supervision Office in Haicang District, Xiamen City, inspected the "whole house smart electrical appliances" store. Information**.
Ms. Zhang, a consumer in Putian City.
There were similar encounters.
On September 9, 2023, she was invited by a salesman to a "Whole House Customization Expert" store to participate in the opening ** event for free while shopping, and she won a tablet. When claiming the prize, the clerk said she needed itFirst, a software called "Tiantian**" and recharge 6000 yuan, which can be spent in the store or "Tiantian**".。After Ms. Zhang recharged, she looked at the few electrical appliances in the store, and always felt that something was wrong, so she asked for a refund. The staff verbally promised a refund, and asked her to go back and wait on the grounds that she needed to go through the processIn the end, Ms. Zhang did not wait for a refund。On September 12, when the law enforcement officers of the Hanxi Market Supervision Office in Hanjiang District, Putian City, who received Ms. Zhang's complaint, inspected the scene and found thatThe store is closed。Currently, this store has beenIncluded in the list of abnormal business operations.
The reporter's investigation found.
Some merchants will also trick consumers into taking out loans to recharge.
Some even use it to help consumers.
app opportunities.
Privately recharge the loan from the consumer's Huabei
On September 21, 2023, Mr. Jiang, a consumer in Xiamen City, encountered the sales activity of "scanning the code to send a data cable", and after scanning the code, he was invited by the salesman to participate in the free ** activity and won a tablet. When the salesman took Mr. Jiang to an electrical appliance store called "Whole House Kitchen Appliances, Smart Home Appliances" to receive the award, the clerk asked him to **"No. 1**" app first, and thenborrowed the opportunity to help him operate his mobile phone, and recharged 6,900 yuan through his Huabei loan, and claimed that the recharge money could be used to buy electrical appliances at "No. 1**". Mr. Jiang asked for a refund, and after several negotiations, the store returned 6,000 yuan, and said that the remaining 900 yuan must be used for ** consumption.
Merchants who attract traffic for free**
It is not a branded appliance store
The phenomenon of closing stores and "running away" is widespread
The reporter's investigation found that in the new consumption routine of "offline drainage and online recharge", thoseThe merchants who drain traffic for free** are not branded electrical appliance storesMost of these shops are temporarily decorated, very simple, and there are very few electrical products in the store, which only play a "decorative" role. When the clerk communicates with consumers, he is vague about the brands involved and the details of the activities, and he can't get specific activity informationBlindly urging consumers to ** APP, or pre-deposit, recharge the amount of not low amount, once a consumer dispute occurs, the phenomenon of closing the store and "running away" is more common.
The staff of the Market Supervision Office of Qingkou Town, Minhou County, told reporters that in June 2023, 15 consumers in the town won the tablet because they participated in the free ** lottery, and in order to receive the prize, they ** the "Blueberry Market" shopping app in a store called "Lexiang E-commerce", and the store secretly recharged it with a Huabei loan, and the amount involved exceeded 100,000 yuan. At present, the store operator can no longer be contacted, and the consumer has reported the case to the public security department.
The law enforcement officers of the Xiamen Dongfu Market Supervision Institute mentioned above also found during the inspection of the "whole house smart electrical appliances" storeThe store is not a manufacturer of branded electrical appliances or an authorized party of branded electrical appliances**The sales are only small household appliances, such as power banks, small fans, data cables, hot water kettles, etc., which are too far from the concept of "whole house smart appliances". On January 9, the staff of the Dongfu Market Supervision Office told reporters that the electrical appliance store is currently closed.
Beware of "fake wins".
If the consumer suddenly encounters the grand prize
Be vigilant to avoid being fooled
The reporter combed and found thatThe routine of "offline drainage and online recharge" is basically the same, are to allow consumers to participate for free or after scanning the code to follow**, consumers can easily win the lottery and introduce it into the store operation**related**app,Induce consumers to recharge their accounts or "help" consumers recharge their loans。In fact, most of the tablets that won the lottery were cheap goods.
Xu Dong, a senior partner of Beijing Yingke (Xiamen) Law Firm, believes thatThe merchant only informed the consumer of the relevant exchange rules after **, which is suspected of infringing on the consumer's right to know. If a consumer has a dispute during the process of redeeming the prize, he or she should promptly report to the police or complain to the market supervision department.
Ding Zhaozeng, a part-time lawyer at Beijing Haotian (Fuzhou) Law Firm and an associate professor at the Law School of Fujian Normal University, said in an interview with reportersIf the merchant creates the illusion of recharge for the purpose of illegal possession, and does not want to sell the so-called **APP goods to consumers at all, causing many consumers to be deceived, then it is likely to be defined as a criminal offense and constitute the crime of fraud. If the merchant actually has goods, physical stores and transactions, the money recharged by the consumer can buy the so-called goods, but it is possibleFailure to achieve the corresponding value may be considered a civil breach of contract or fraud. Consumers should be vigilant if they suddenly encounter a big prize to avoid being fooled.
The law enforcement officer of the market supervision department of Haicang District, Xiamen City, pointed out that in accordance with the relevant provisions of the "Consumer Rights and Interests Protection".Where consumers' lawful rights and interests are harmed as a result of proprietors using false advertisements or other methods of false publicity to provide goods or services, they may demand compensation from proprietors. Article 5 of the Interim Provisions on Regulating ** Conduct stipulatesOperators carrying out ** activities shall be truthful and accurate, and clearly and conspicuously display the activity informationThey must not use methods such as false commercial information, fictitious transactions, or evaluations to make false or misleading commercial promotions to deceive or mislead consumers or the relevant public. Relevant business operators carrying out prize sales activities shall truthfully, accurately, comprehensively and completely inform consumers of the activity information, and must not make misleading commercial publicity.
The market supervision department reminds
Consumers face a variety of business activities, don't be greedy for cheapDon't be deceived by the "fake**" routine, and don't easily hand over your phone to othersto avoid financial losses.
Merchants should strengthen their legal awarenessIn a good way, legal and compliant, we must not leave anything to chance, and adopt some ways that violate the law and damage the legitimate rights and interests of consumers.
1. Internet news information service license: 10120170022;
2. Illegal and bad information reporting**: 010 - 88315438
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* China Consumer Daily, China Consumer Network.
Reporter Zhang article.
Edited by Li Xiaoyu.
Producer: He Yongpeng, Ren Zhenyu.