In daily life, we often encounter all kinds of new and interesting things, some of which make us happy, and some of which make us feel helpless and aggrieved. That's itJiaxing, ZhejiangA farce occurred in a Northeast restaurant in Haining, a young man from Henan was looking for a friend in Zhejiang, and his friend took him to a Northeast restaurant for dinner, but he didn't expect to cause a controversy because of the leftover vinegar problem at the checkout.
This scene happened in a Northeast restaurant in the Jiang Yuecheng store. On the same day, the two customers ordered three dishes and 15 dumplings, along with two small plates of vinegar. The boss suddenly charged 97 yuan at the checkout, which included the cost of cutlery and leftover vinegar. However, customers questioned such a charging method, which sparked a heated debate.
Anyone who eats outside a restaurant knows that restaurants outside usually provide free cutlery, but this restaurant explains that it provides tableware for a fee. The customer was puzzled and pointed out that there was free tableware in the disinfection cupboard, why should he be charged? The boss replied disapprerovingly: "We charge here, even if it's loose cutlery." This sparked dissatisfaction and indignation among customers.
The customer angrily asked the boss, shouldn't the restaurant provide free cutlery and paid cutlery? And the female boss's response was even more infuriating, she said: "The two of you eat dumplings dipped in vinegar and dipped in two plates, and there is a charge for so much vinegar left." These words caused customers to burst into dissatisfaction.
The male boss was even more unkind, and he said to the customer in a mocking tone: "Guy, you follow me."WomenIt's all the same. This remark angered the customers even more, and they reasoned with the boss for a long time in order to protect their rights and dignity. In the end, in order to avoid a bigger dispute, the customer had no choice but to pay two yuan alone.
These two dollars are not a lot for customers, however, they feel very aggrieved. The restaurant also previously said that they did not have free cutlery, and even charged for the utensils in the sterilized cupboard. But in the process of arguing, the female boss emphasized that the customer ordered 15 dumplings and two plates of vinegar, implying that such consumption behavior should be paid.
After the payment, the customer's friend in the Northeast was very angry at the restaurant's approach, and felt that the owner was too embarrassed to the Northeast people. As a result, the two customers decided to file a complaint with 12345, hoping to obtain a fair result through the regulatory authorities. After learning the news, netizens left messages on Meituan to express their dissatisfaction with the hotel's behavior.
After the hotel made it clear that it would not change its attitude of charging, many netizens left messages on Meituan. They felt very tough on the attitude of the restaurant and criticized the charging behavior.
Netizens have questioned why the hotel charges customers frequently, and feel that the hotel's charging method is unreasonable. Some netizens humorously joked that if the restaurant likes to sell vinegar, why not just change to selling vinegar? This humorous comment sparked a resonance with other netizens, who expressed their dissatisfaction with the restaurant.
And the hotel has a resolute attitude in the face of criticism from netizens. They responded to netizens and said, can you manage it? Such a response made netizens even more angry, believing that the restaurant disregarded the rights and interests of consumers.
Under such pressure, the hotel realized that it might have made a mistake, so it decided to apologize to the customer. They called the young man who paid for eating dumplings dipped in vinegar and expressed their sincere apologies. This move is on the one hand to calm the dissatisfaction of customers, and on the other hand, to improve their own image.
The customer said that the hotel has apologized to them and hopes that everyone will stop hitting the hotel**. Although they still feel aggrieved by this, they also accept the hotel's apology. In this way, the incident came to an end for the time being.
However, the amount of events caused by the incident is getting bigger and bigger. Many netizens criticized the attitude of the hotel, believing that the hotel's behavior was very bad and embarrassed the people of Northeast China. Some netizens even directly asked the restaurant to know how much a dish of vinegar sells, because they only want to order vinegar and not eat.
Eventually, after being interviewed by many reporters, the restaurant realized its mistake and apologized to its customers. Despite the customer's acceptance of the apology, ** still has a dissatisfied attitude towards the restaurant.
This incident has aroused indignation and criticism from the majority of netizens. They believe that the hotel charges unreasonably, has a tough attitude towards customers, and completely ignores the rights and interests of consumers.
Many netizens ridiculed and satirized the way the hotel charges. They said it was unacceptable to charge just because they had to dip it in vinegar. Some netizens even directly suggested that the restaurant should switch to selling vinegar, because the vinegar is obviously much cheaper than the hotel's service.
In addition, the hotel's attitude when responding to netizens also aroused the indignation of netizens. They think that the way the restaurant treats customers is inappropriate, and some people even attack the owner of the hotelPersonal attacks, expressing their disgust with the restaurant.
Although the hotel's apology was accepted by the customer, ** dissatisfaction with the hotel still exists. This incident has triggered deep thinking about consumer rights protection and industry regulation.
Although this incident seems to be a minor controversy, it has raised people's thoughts about consumer protection and industry regulation.
First of all, we need to think about the reasonableness of the hotel's charges. Customers questioned the charges for vinegar and cutlery, believing that such charges were unreasonable. The restaurant's explanation for this is that it needs to be charged because it provides paid cutlery. But is that really reasonable? On the premise of clarifying the protection of consumer rights and interests, we need to evaluate and review the charging behavior of hotels.
Secondly, the attitude of the hotel towards customers is also an issue. In the course of the argument, the owners of the restaurant treated the customers in a mocking and demeaning tone, which was not an appropriate response. As a service industry, hotels should pay more attention to customer experience and satisfaction, rather than treating customers as accessories to service objects.
Finally, whether the hotel's apology can truly dispel the dissatisfaction and indignation of customers is also a question that needs to be considered. Despite the apology to customers, the public remained dissatisfied with the hotel's attitude. This reflects people's consideration of the trust and image restoration of the hotel.
This incident brings us to think about the importance of consumer protection and industry regulation. InSocialIn the context of progress and people's awareness of consumption, it is necessary to strengthen the supervision and regulation of the service industry, protect the rights and interests of consumers, and improve the overall quality of the industry. At the same time, industry practitioners should also improve their own quality and professionalism, pay attention to service quality and customer experience, and provide consumers with better services. Only in this way can the rights and interests of consumers be better protectedSocialOnly harmony and stability can be better maintained.