In 2019, the Communist Party of China issued the "Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area", which proposed to promote the interconnection of insurance in the Guangdong-Hong Kong-Macao Greater Bay Area and provide convenient services for cross-border insurance customers. Since the resumption of full cross-border travel in early 2023, Hong Kong and Macao residents have moved north, and Taiwan residents have come to the mainland, and compatriots in the three places have been growing in demand for mainland financial services.
As a "doer" of financial services in the Qianhai Shekou Free Trade Zone, Qianhai Life actively responds to the integration strategy of the Guangdong-Hong Kong-Macao Greater Bay Area, conforms to the changes in customer behavior and habits in the new era, effectively solves the difficulties and pain points of cross-border customers' online business handling, provides cross-border customers from Hong Kong, Macao and Taiwan with better quality, convenient and safe e-services, and shares the charm of Qianhai Life's technology insurance.
Warm-hearted cross-border service shows the temperature of insurance.
At the beginning of 2023, in order to better cope with the business peak of customer service handling in Hong Kong, Macao and Taiwan after customs clearance, Qianhai Life fully investigated the business needs of cross-border customers, leveraged financial technology, introduced OCR recognition technology and face recognition technology for Hong Kong, Macao and Taiwan customers, and comprehensively upgraded various e-platforms to help cross-border customers realize smart services throughout the whole process of insurance policies.
Covered Services
Support customers in Hong Kong, Macao and Taiwan to check the underwriting progress and policy through the Qianhai Life APP or "Qianhai Life Insurance" WeChat, and complete the new contract return visit through the "** return visit" function of WeChat***.
Policy Services
Support customers from Hong Kong, Macao and Taiwan to inquire about policy information such as bonus accounts, survival fund accounts, universal dividend annual reports and other policy information on the Qianhai Life APP or "Qianhai Life Insurance" WeChat, and can update personal information such as the validity period of certificates, reissue insurance contracts, receive maturity survival benefits, apply for surrender, policy repayment and other services in the Qianhai Life APP.
Claims service
Support customers in Hong Kong, Macao and Taiwan to apply for claims, inquire about the progress and conclusion of claims, and obtain notice of claim conclusion through Qianhai Life APP or "Qianhai Life Insurance" WeChat***.
The online service shortens a series of lengthy service processes such as waiting, filling in forms, and handling to a few minutes, breaking the limitations of time, space, and geography, and enjoying the smart service experience.
Smart insurance services to protect a better new life.
Allowing customers in Hong Kong, Macao and Taiwan to share e-insurance services is just one part of Qianhai Life's efforts to enhance its service experience. In addition to meeting the e-service needs of customers in Hong Kong, Macao and Taiwan, Qianhai Life Insurance has also continued to optimize the e-service platform, and will open a series of service functions such as receipt receipt and mail processing on the e-platform in the future, so as to enhance the sense of use, experience and happiness of customers in Hong Kong, Macao and Taiwan, so that customers can get a more comfortable service experience and build a better new life with high-quality services.
Are you ready for business at this moment? Let's experience the charm of e-service
Hong Kong, Macao and Taiwan customers Qianhai Life APP can operate business
Covered Services
Business Operation Flow:
Log in to the Qianhai Life app - select Customer Service - select My Policy - select e-policy**.
Policy Services
Business Operation Flow:
Log in to the Qianhai Life APP - select Customer Service - Select Policy Service - Select the corresponding business.
Receipts and payments: policy repayment, maturity payment, surrender, cooling-off period surrender, policy reissuance, and change of payment method.
Change of customer information: change of validity period of identity document, change of contact information, change of occupation, and original ** certification.
Other business: loss reporting of insurance policy, change of renewal payment method, change of letter delivery method, change of survival fund payment method, change of dividend payment method, and change of self-payment option.
Claims service
Business Operation Flow:
Log in to the Qianhai Life app - select Customer Service - select Claim Waiver - Select Apply for yourself and Apply for your dependents.
Hong Kong, Macao and Taiwan customers "Qianhai Life Insurance" WeChat *** operational business
Covered Services
Business Operation Flow:
Log in to "Qianhai Life Insurance" WeChat*** to choose to enjoy the service - see the underwriting service column for details.
Policy Services
Business Operation Flow:
Log in to "Qianhai Life Insurance" WeChat*** and select the service - select the policy service - select the corresponding business.
Receipts and payments: policy repayment, maturity payment.
Change of customer information: change of the validity period of identity documents.
Other business: loss reporting of insurance policy, change of renewal payment method, change of letter delivery method, change of survival fund payment method, change of dividend payment method, change of self-payment option, and termination confirmation of the expiration of additional insurance.
New contract return visit
Business Operation Flow:
Log in to "Qianhai Life Insurance" WeChat***Select to enjoy the service - select the policy service - select **Return visit.
Claims service
Business Operation Flow:
Log in to "Qianhai Life Insurance" WeChat*** and select to enjoy the service - select the claim service - choose to apply for yourself and apply for your dependents.
If you want to know more about our services, you can consult your account manager or call our **956099