In the festive and peaceful atmosphere of the New Year, in Qingyuan, there is such a group of people, who walk at the grassroots level, stand on the front line, with a "hot" attitude and "hot" passion, show responsibility and responsibility, and give residents a "hot" guard.
Business processing is blocked.
The remote helper was praised.
Hello! What do you need to do? "I am currently an unregistered contributor, and I will turn 50 in two days, and I want to check if I can apply for retirement. Recently, Ms. Huang, a resident, successfully completed the retirement business with the help of the staff of the street government affairs service center.
It turned out that because Ms. Huang's pension insurance payment period was less than 15 years, she needed to apply for a reduction on the day after her birthday and then extend the payment application in order to enjoy retirement benefits. However, due to Ms. Huang's recent travel plans, she will not be able to return to Beijing until two months later, so she cannot handle it on time.
After understanding the situation, the staff immediately gave feedback to the superior department to seek a solution, and after consultation with the residents, it was decided that Ms. Huang would fill in the materials in advance, and the "assistant commissioner" in the hall would complete the operation in the form of online ** in the later stage, and the problem was successfully solved.
The intimate service of "nanny" made Ms. Huang give a thumbs up, "Thank you so much for helping me solve a big problem." ”
At present, the government service center will also extend 22 government service items, including social security, family planning, and civil affairs, to various community government service stations, so as to facilitate the disadvantaged groups in the jurisdiction to handle business nearby with "less errands" or even "zero errands".
Pipeline cracking is a hidden danger.
Late night rush repairs to ensure heating.
At 6 p.m. on February 17, Mr. Liu, a resident of Binhe Xili North District, passed in front of Unit 4 of Building 9 when he noticed that there was water on the ground, and the water kept rising, and he was worried about the spread of water, so he reflected the problem in the community WeChat group.
After learning of the situation, Li Zheng, the secretary of the community, quickly contacted the property personnel and sent someone to the scene as soon as possible. After careful investigation, it was determined that the cause of the water accumulation was a burst heating pipe.
In winter, the weather is cold and freezing, if the heating problem will affect more than 80 residents if it is not solved, Li Zheng immediately contacted the gas heating company, informed the scene in detail, and asked the other party to send maintenance personnel to deal with it as soon as possible. While waiting for the arrival of maintenance personnel, Li Zheng issued a notice to residents through the WeChat group that they needed to actively repair and stop heating due to the bursting heating pipe, reminding everyone to be prepared.
At 7:30 p.m., maintenance personnel arrived at the scene to carry out emergency repair work such as excavating damaged pipelines, replacing pipelines, and re-welding. After continuous fighting, the heating pipe was successfully repaired at 2 a.m. the next day.
After the restoration, residents praised the WeChat group and expressed their sincere gratitude to the community, the property and the gas and heating company for their close coordination and efficient response ability.
Upstairs leaks and downstairs is worried.
Social workers coordinate to address people's concerns.
The upstairs bathroom has been leaking for several days, and the walls of my house are all wet, can you help coordinate it. Recently, residents of Unit 2 of Building 3 of Courtyard 187 Community reported that water seeped out from the ceiling of their bathroom, resulting in large water stains on the wall.
Subsequently, Wang Yue, deputy secretary of the community, called the resident to inquire about the details and contacted the property staff to check on the door. The next day, the maintenance personnel came to the homes of both parties to inspect the leakage point of the bathroom floor, and finally, it was confirmed that the leakage point was the toilet of the upstairs resident's home.
After communication and coordination, the upstairs residents agreed to replace the toilets. Subsequently, the maintenance personnel carried out a simple waterproof treatment on the toilet, and if the water leakage problem could not be carried out, a large area of waterproof treatment would be carried out again.
After a day of observation, the water leakage in the downstairs residents' homes reappeared. In order to completely solve the problem, the property staff removed the toilet of the owner's house upstairs and re-blocked it.
For several days, Wang Yue and the property staff entered the house many times to repeatedly check the leakage point and confirm that the water leakage was not **. So far, the water leakage problem, which lasted for 4 days, has been successfully resolved.
The pace does not stop, the guard does not stop, Qingyuan Street will continue to use perseverance and responsibility to make the home "hot and hot".
*: Qingyuan Street, Daxing District.
Editor: Liu Yang.
Supervisor: Zhao Liang.