An enthusiastic woman in Guang'an, Sichuan, specially donated 400 pieces of down jackets to a middle school in the disaster area of Gansu Province as the Spring Festival was approaching, and sent these materials through China Post, a total of 17 packages. As you can imagine, when this batch of down jackets was received, the recipient teachers must have been very happy. For them, these down jackets are not only actual clothing, but also a warmth in winter, and a strong love of the motherland family. For donors, it must be a joy to see the recipients wearing their own donated down jackets. After all, it's so nice to have your wishes come true, especially when you can bring warmth to others. However, a few days later, when the woman checked the logistics information, she found that her courier was missing. So, she approached China Post in the hope of getting an explanation. After all, 400 down jackets is not a small number, and the value is as high as hundreds of thousands. However, after conducting an investigation, the postal courier gave the following reply: they mistakenly distributed the woman's down jacket to the victims of the disaster area as ordinary supplies, but it is not clear to whom it was distributed. This answer is incredible. At the same time, the post proposed a solution that would pay the woman a maximum compensation of 3408$8. Obviously, compared with down jackets worth more than 100,000 yuan, this plan cannot be accepted by women. So, she filmed this experience and uploaded it online. As a result, after the release of **, netizens questioned whether there was a problem with postal express. In today's era of big data, how is it possible not to know who the item was sent to? Is it distribution or distribution? When encountering problems, he hides and keeps silent, and never dares to criticize and self-criticize! In the process of discussion among netizens, the woman updated a paragraph**, saying that the problem has been satisfactorily resolved, and the attitude of the postal express company is very positive. Although the down jackets were not distributed as originally planned, they were eventually delivered to the hearts of the victims in the disaster area. The woman also said that after negotiation with the postal express, she will re-donate a batch of down jackets to carry out her love to the end. In the face of such a great love for a woman, netizens expressed their appreciation, believing that she is a good example for the new era, and wishing her a prosperous business. After all, the woman was self-employed in a clothing store. The matter seems to have been resolved satisfactorily at this point, however, surprisingly, the comments of netizens are exploding. Some people questioned the lack of integrity of postal express, believing that it had disgraced state-owned enterprises and thrown them home. There are even people who suspect that the postal service is guarding and stealing, and that only people inside the postal service know the truth. After all, this is a targeted donation, clearly indicating the name of the recipient, how dare the postal service distribute it privately? The postal service is used to deliver express delivery, so why does it intercept and not let the goods be delivered? This is theft and compensation should be made according to the value of the item. 400 pieces of down jackets and 17 packages, with a total value of more than 100,000 yuan, but the targeted donation was exchanged for an unknown whereabouts, only the maximum compensation was 34088 yuan, what kind of influence does China Post have in this case! There are those who believe that the police should be called, prosecuted and held accountable. In addition, some netizens shared their own mail delivery experience. They are very dissatisfied with the quality of the postal delivery service, and the only time someone once bought an item did not receive it was because the postal courier brother did not know where to send the package. There are also people who have encountered a similar situation, the post office where the other party is located is fake, and the items sent are empty packages. In such a situation, they complained directly to the State Post Office and insisted that the donated items be found. After a week, the item was eventually found. Some people even sighed: "I'm really angry, I sent a bag of clothes, which contained a pair of shoes, but the most expensive shoes were lost, I went to check, and people said that I didn't put the shoes in, which made me very angry." It can be said that the comments of netizens are extremely fierce, and every word is carefully considered, all of which show their dissatisfaction with China Post Express. Even through the screen, you can feel the resentment in their hearts. I wonder how the postal courier company will react when they see such a comment? Do they feel ashamed, do they feel sorry for their actions? Will real actions be taken to improve the quality of service? Because the eyes of the people are clear, and the will of the people is the weather vane of politics.
The problem that occurred this time has caused netizens to question and reflect on China Post Express Company. As a state-owned enterprise, postal express companies have a sense of social responsibility and the importance of honest management. However, the incident exposed problems in the service of the postal express company, which raised questions about its integrity. First, the fact that courier companies are distributing down jackets to victims as ordinary supplies without providing information on who is being distributed to them has raised concerns about fairness and transparency in distribution. In this case, even though the postal service proposed a maximum amount of compensation, it was unfair that the amount of compensation was too low compared to the value of the donation. Secondly, the way the postal express company handled the incident also caused controversy. In the beginning, they chose not to come forward to respond to the question, giving the impression of evading responsibility. It wasn't until the problem was ** that a positive response was made and a compensation plan was proposed. This way of dealing with it makes people feel dissatisfied, believing that the postal express company does not dare to criticize and self-criticize its own mistakes, and does not take the initiative to solve the problem in time, but responds passively. This raises questions about its management and accountability. Finally, this incident also reflects the problems of postal express companies in the distribution of goods. Some netizens shared their unpleasant experiences in the process of sending items, pointing out the difference in the quality of postal express services. This raises questions about the professionalism and operational capabilities of courier companies. Overall, this incident has raised some doubts about the integrity of China Post Express. For state-owned enterprises, honest management is the basic criterion of the enterprise, and it is also an important guarantee for the long-term development of the enterprise. Therefore, postal express companies need to pay attention, strengthen management, improve service quality, and ensure the implementation of integrity management. Only in this way can we win the trust and respect of the public.