According to the relevant laws and regulations of China, the property management company has the obligation to repair, maintain and manage the property facilities to ensure the normal use and safety of the property. As one of the public facilities of the community, the normal operation and management of the elevator is also one of the responsibilities of the property company.
If the loud elevator brake noise reported by the residents on the top floor is indeed caused by the property management company's failure to fulfill its repair and maintenance duties, then the property management company should bear the corresponding legal responsibility. At this time, the residents on the top floor can negotiate with the property management company or protect their legitimate rights and interests through legal means.
Specifically, residents on the top floor can first submit a maintenance request to the property management company and ask it to repair the elevator as soon as possible to eliminate the problem of loud brakes. If the property management company refuses to perform maintenance duties or ignores the maintenance request, the residents of the top floor can complain to the relevant departments or protect their legitimate rights and interests through litigation.
It should be noted that the residents of the top floor should keep relevant evidence, such as audio recordings, **, etc., so as to prove that their rights and interests have been violated when necessary. At the same time, residents on the top floor should also be aware of the relevant laws, regulations and procedures in order to better protect their legitimate rights and interests.
To sum up, if the loud sound of the elevator brake reflected by the residents on the top floor is indeed caused by the failure of the property management company to fulfill its repair and maintenance duties, the property company shall bear the corresponding legal responsibility and shall repair the elevator as soon as possible to eliminate the problem of loud brake noise. Residents on the top floor can protect their legitimate rights and interests through negotiation with the property management company or through legal means.