Theme: How the monopoly staff of Pingxiang Tobacco Monopoly Bureau can safeguard consumer rights and national interests through rapid handling of complaints, service of passing on temperature, and extensive safety publicity.
In the face of consumer complaints, how can the monopoly staff of Pingxiang Tobacco Monopoly Bureau respond quickly and solve them? During the Spring Festival, how do they deliver warm services by sending Spring Festival couplets and other ways? In addition, how can they run a city-wide safety awareness campaign to raise safety awareness among retail residents?
In the Pingxiang Tobacco Monopoly Bureau, all the monopoly staff have always integrated responsibility and responsibility into their daily work and service, carried the mission on their shoulders, put the masses in their hearts, and put the service into practice, so that the service has "speed", "temperature" and "breadth".
On the afternoon of the Lunar New Year, when Xiangdong Tobacco received a consumer complaint to buy a package suspected of being moldy, the monopoly staff immediately drove to the scene and arrived at the scene in ten minutes. After on-site identification, the pack of cigarettes was indeed moldy due to the retailer's failure to properly store it, and the retailer apologized to the consumer and immediately refunded the cigarette sales price, resolving the dispute that was about to break out. This also allows the legitimate rights and interests of consumers to be effectively safeguarded.
When the Spring Festival is approaching, Luxi tobacco monopoly staff actively participated in the action of writing Spring Festival couplets and sending blessings to the Nankeng community. They sent Spring Festival couplets to nearby retail households and sent Chinese New Year blessings. Considering that the business in the store was busy a year ago, the sales staff brought their own glue to intimately paste the Spring Festival couplets with a beautiful meaning for the retail households. The small Spring Festival couplets carry deep friendship and make the hearts of retail residents feel warm in the cold winter months.
In view of the irreparable consequences caused by the recent major security incidents, the city's monopoly staff adheres to the principle of serving retail households, and increases the publicity content and expands the scope of publicity while publicizing daily laws and regulations. Through easy-to-understand language, they focused on explaining the importance of safety and raising the safety awareness of retail tenants.
The monopoly staff of the Pingxiang Tobacco Monopoly Bureau safeguard the rights and interests of consumers and the country by quickly handling complaints, delivering warm service and extensive safety publicity. In the future, Pingxiang Tobacco will continue to fulfill its responsibilities, fulfill its mission and provide good services.