Recently, I have met a lot of customers with bad attitudes.
I went online to check a lot of reviews about the waiter:
I saw that.
Of course, the service industry is better to provide better service, but some customers will mistakenly think that they can be an uncle for a little money, and think that other waiters are inferior to themselves. Suffice it to say that respect is mutual. ”
I very much agree with this point of view, my family is also in the catering industry, and I have experienced a lot of such things.
When the customer arrives to eat, the waiter politely asks "how many", right, and the customer I met, when he entered the restaurant, I asked "how many", and then he probably didn't hear it, and then I asked him "how many" a little bit. The average guest would tell me how many guests there were, but he wasn't. He asked, "What am I doing so loudly," and then made a gesture that was ready to hit me, his fists already raised above his head. At that time, I looked at him speechlessly, and then lost the attitude of enthusiastic service to him.
During the New Year, my restaurant is not resting, the first day of the Chinese New Year's Eve has been open, never resting, and then the service fee is added on the first day of the Chinese New Year's Eve, but on the evening of the third day of the new year, a table of guests came, I just sent them bowls as usual, very warm hospitality, because one of the guests at this table has been coming to eat for several days. However, before a person at the table with him came in and sat down, he shouted at me, "Are you going to charge me 60% of the service fee today?" very loudly, when I put the dishes and chopsticks next to him, almost killing my face, and my enthusiasm for service was once smoothed out.
Some of the guests who sat down as soon as they entered the door had a dark face and kept staring at the waiter."
After yelling at the waiter, you have to make the waiter smile and serve."
There are also people who scold the waiter if you accidentally do something wrong."
04 (The following are some of the situations collected by Xiaohongshu).
While looking for these situations, I also saw related evaluations of waiters:
I think as long as we are polite to the waiters, they will also serve us warmly. I only hope that the guests can be more understanding and tolerant of the waiter, and respect is mutual.