In the fierce competition in the industry, many companies choose to outsource customer service in order to save energy and time, and let professionals help them complete this business, which involves the cost of outsourcing customer service. So, let's take a look at how much the cost of outsourcing customer service in the industry is now?
1. Fixed mode
In the case that the amount of consultation is not particularly large, the general pre-sales customer service is in the 2000-3000 yuan group, of course, ** will fluctuate with the change of the amount of consultation, different nature (pre-sales customer service, after-sales customer service, regular customer service, early morning customer service......The ** of the customer service is also different.
2. Basic salary + commission model
In the case of basic salary + commission model, the basic salary of regular customer service is generally about 1,500 yuan, and then the points are raised according to the sales of the store.
Of course, customer service of different natures is not the same, and the customer service of customized categories is relatively higher than that of ordinary categories.
The manager of the Meng Meng customer outsourcing customer service company has said that this charging model is common in positions with certain performance indicators, such as ** sales, trial invitation, bank card sales and other customer service positions with a marketing nature, and it is also based on the performance of the previous month to settle, compared with the monthly charging model, there is a certain incentive effect, personnel may get high wages, which has a significant impact on performance improvement.
3. Charged monthly
According to the fee settled in the previous month, the enterprise user pays a fixed fee every month, and can require the outsourcer to complete a fixed amount of business, this charging model is very general, most industries can adopt this charging model, and it can also protect the rights and interests of the customer.
4. Charge by day
It refers to the settlement of fees on a daily basis, which is common during peak periods, such as double.
Ten. 1. Double 12 promotion, new product launch, etc. Sometimes it can also be used for trial cooperation, this charging model is more flexible, and can be assisted by monthly fees to solve the vast majority of ** customer service outsourcing needs.
5. Charge according to the reception capacity
The operation manager of Mengmengke customer service outsourcing company once reminded that this model is similar to "more work and more rewards", that is, the more you do, the higher the salary, and this model is suitable for enterprises with a small number of consultations.
6. Charge according to the amount of orders
That is, it is converted into a singular settlement fee, and the specific cost is related to the industry and the actual conversion rate, which is suitable for enterprise users and outsourcing parties in the early stage of cooperation, and can also effectively protect the rights and interests of enterprise users.
7. Billing by project
Generally, it is charged at a rate of 5,000-20,000 yuan per month. The specific charging standard depends on the scale, difficulty, timeliness and other factors of the project.
The above is the cost calculation method of outsourcing customer service in the industry, and enterprises generally choose according to their own needs.