Why is the customer service outsourcing industry developing so hotly now? The main reason is that customer service outsourcing can reduce customer service costs. Self-employed customer service not only needs to provide customer service salary, but also needs to provide customer service staff accommodation, transportation subsidies and insurance and other benefits, this part of the expenditure is also a large expense, on the contrary, cooperation with outsourcing companies can effectively save this part of the expenses, so JD customer service outsourcing can reduce customer service costs.
So how can you become a good e-commerce customer service specialist?
1.Typing speed: This is the most basic skill, if your typing speed is not up to the realm of blind typing, then I suggest that you spend an hour a day to practice typing, preferably the next software, an hour of practice a day is enough, mainly to practice fingering, ten fingers division of labor, when you can type out accurately without looking at the computer keyboard, then your typing speed can keep up, when you chat with customers you don't have to look at the keyboard while typing.
2.Proficiency in the store's products: understand the product first, it is very important, if you are not familiar with your product, then it is useless for you to type fast, because customers will ask you all kinds of questions, when you are very familiar with the product, you can draw inferences to answer questions, so as to solve customer problems.
3.Background software operation should be proficient: If you are not familiar with the e-commerce background and it is difficult to operate, you had better understand the background first, so that you can quickly help customers solve problems.
As an excellent customer service person, your ultimate goal is to sell things to customers, when customers come to consult you, you should carefully ask the customer's questions, clear his needs, and recommend the most suitable products to him, the customer is blind, but you are sober, so please sell the right product to the right customer. A good customer service, pre-sales service should be cordial and polite, warm and professional, not too dull, so it looks boring, some big stores will often send some expressions, this feeling is much better.