February 20 is the third working day of the Year of the Dragon. On the same day, the reporter came to the Wujiaochang Street Community Affairs Reception Service Center to visit and see what the new atmosphere of the New Year was here.
As soon as he entered the door, the reporter happened to run into Grandma Hong who came to handle business. Because of the loss of her social security card, Grandma Hong was very anxious. Although the procedure for reapplying for a social security card is very simple, Grandma Hong does not understand the process and is still a little at a loss for a while. Fortunately, the staff immediately discovered Grandma Hong's embarrassment, and helped her operate on the self-service machine by hand, and the reissue was completed soon, and Grandma Hong thanked her repeatedly.
The reporter noticed that there were many elderly people in the crowd who handled business on the spot that day. When "aging" meets "digitalization", how can the government service at the doorstep deliver the convenience of "one network" to the elderly?
It is understood that the registered population over 60 years old in Wujiaochang Street is 3There are more than 60,000 people, and the Wujiaochang Street Community Affairs Reception Service Center receives more than 270 people per day, and more than 180 elderly people over 60 years old per day, accounting for 66% of the average daily acceptance. That is to say, for every 10 people received by the reception service center, nearly 7 people are elderly, and it is basically a high-frequency matter to handle long-term care insurance, medical insurance, elderly card and other businesses. "It is not only the upgrade of hardware conditions that is 'suitable for the elderly', but also requires our staff to have a strong 'suitable heart for the elderly'. A staff member concluded.
Near noon, Gong Yeping, head of the front desk team of the Wujiaochang Street Community Affairs Reception Service Center, received a resident who had applied for medical insurance relief for his daughter-in-law. Because the resident's daughter-in-law has not yet opened the urban insurance and has already received unemployment benefits, she cannot use the medical insurance for a while. Gong Yeping changed her thinking and instructed her to participate in the residents' medical insurance, which could be opened on March 1 after handing over the materials on the spot, which did not affect the resident's subsequent use of medical insurance, and effectively reduced the burden on the resident.
It is reported that during the Spring Festival this year, the window of the Wujiaochang Street Community Affairs Reception Service Center will not close, providing delayed services and providing normal business handling for residents. After the beginning of the year, the window business is currently mainly focused on high-frequency services such as residence permits and medical record replacement.
At the same time, as the only pilot street of government services in the Yangtze River Delta region in Yangpu District, the offline handling of government services in the Yangtze River Delta region of Wujiaochang Street is also relatively frequent, making it no longer difficult to do things across provinces, helping the cross-regional government services and data exchange and sharing in the Yangtze River Delta region, and promoting the in-depth development of the construction of "Internet + government services".
Song Wen, director of the Wujiaochang Street Community Affairs Reception Service Center, said that in 2024, the center will continue to improve the efficiency of government services, continuously expand the coverage of government services, and build a complete service system of remote assistance in the self-service area of "one network for all".
Text **: Cheng Jiajia.
Editor: Xi Yuxuan.
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