It is said that companionship is the most affectionate confession, so you must be the greatest recognition of service!
It's winter again, and the cold wind is still blowing unscrupulously in the city. Meng Fanglei came to the store wearing a heavy coat as always, and as soon as he entered the door, the heating came to his face, and his frozen hands were bloody. He took off his coat, adjusted his overalls, sat in front of the reception desk, looked up and saw an old man in his sixties staggering into the store, the old man said that he was the owner of Zhongzheng Yuewan, he was older, because of the child's job transfer, he wanted to sell the house here, and then buy a house close to the child, today I want to entrust the house to my love my family, I have lived in this community for so many years, not far away, in the past five years, the intermediary store next to it has changed wave after wave, only I love my home The sign is always on. I think it's always reliable to ask you to do this.
Meng Fanglei listened to the old man's statement, his eyes were hot, and he made up his mind to help the old man solve the problem. He began to inquire with the elderly in detail, registered ** on the computer as soon as possible, and began to prepare to match suitable customers for the elderly. However, during the repeated epidemics, customers rarely see the house due to policy requirements or their own protection needs. Therefore, the progress of this set of *** is not as fast as imagined. He thought that the old man was getting older, he was already anxious, and the child was urging him to inevitably get angry, and he was afraid that the old man would come out and run by himself regardless of the epidemic, so he must tell the old man about the progress at any time, even if there is no obvious progress, he must live up to the trust and let the old man feel at ease. Therefore, in the entrustment cooperation with a transaction cycle of nearly one year, Meng Fanglei has always insisted on keeping a call to the elderly at least once a week, and talking about his entrustment.
Finally, at the beginning of the year, I took the first group of customers, and the communication of the whole process was relatively smooth, but the customers were more cost-effective, and the old man did not reduce the price, so there was no deal. Time passed, and I saw many groups of customers one after another, but the results were not satisfactory. The old man said: "Xiao Meng, it's not that I'm a person who is difficult to speak, it's really that this house uncle has lived in for most of his life, and he has deep feelings, so he is really reluctant to sell it at a low price." ”
Meng Fanglei, who has been in the real estate brokerage industry for more than ten years, how can he not understand the hearts of customers. He immediately took action, working harder on the shelves of major channels, every day**set**to his circle of friends, began to try to use the new**channel, after the whole large period of operation, the customer's resources did increase, but in the end they were blocked in the **link. So, Meng Fanglei began to take stock of more than 30 sets of maintenance in his hands, as well as more than 100 sets of maintenance of the store, and found the mystery of the market, in the post-epidemic era, Evergrande and other large real estate developers have collapsed, the instability of the new housing market has increased, the supply and demand of second-hand stock housing have changed, from the selling market to the buying market, and the entire transaction cycle has become longer and the transaction has become lower. For a long time, this is an irreversible market trend. He thought about it, and came to the uncle's house one day in February, and carefully analyzed the cost performance and advantages and disadvantages of this set of ** in the market, standing in an objective and professional point of view, relying on a large number of data to support this point of view. Finally, after listening to his professional analysis, the uncle felt that he was a little stubborn and thoughtless. So the old man said, "I have seen all your actions." You give me a ** every week, and I have hope all the time. In the future, this house will only be handed over to you, uncle. ”
I thought that the uncle said casually, but I didn't think that Meng Fanglei heard his peers mention it casually, in the past six months, many other intermediary companies have talked to the old man about the commission, and the old man has expressed his refusal and firmly told them that I want to sell the house, I only look for Xiao Meng. Later, the ** old men of other intermediaries did not answer. Such a two-way rush between the agent and the owner must be able to provoke a different chemical reaction. Finally, during the National Day, the house was successfully sold. The customer and the owner are satisfied. Meng Fanglei said: "Now I remember every detail of the day of the transaction, in the whole signing process, even if I have difficulty moving, the uncle did not let his children interfere in any link; The uncle said to the child, 'It's okay, everything is with Xiao Meng, don't worry.' Hearing that, I felt like everything I did was worth it. "The end of a real estate transaction does not mean the end of the service, until now, Meng Fanglei and the owner have been in touch, and we firmly believe that this "old friend" friendship will become a very special existence in each other's lives.
Behind an ordinary and extraordinary story, we see the consistent quality of an agent, he said: "Our industry, the most important point is self-discipline, from the beginning to the end, must not be three minutes of heat, for me now, it is not only a job, a tool to make a living, but also a career that allows me to fight for a lifetime." The development of a city will inevitably enter the stock housing market, and professional real estate agents like us must be indispensable, insist on what they want to do, and be responsible for it to the end, continue to pay attention to the potential needs of customers, seize every critical moment, and provide services that exceed customer expectations. ”
We pay attention to customer needs, always create high-quality products, and provide attentive service experience", adhere to such values, will be our magic weapon in the fierce market competition in the future, have a place.