Whether the community is well governed or not is directly related to the quality of life and perception of residents. Wuliqiao Street takes the micro-grid of Chunjiang Community in Longhua Residential Area as a model, and accurately empowers to realize the fine "governance" into the "micro", and create a beautiful community of "governance" in Huichunjiang.
Chunjiang Community was founded in the 80s of the last century, is an "elderly" after-sales public housing community with a history of nearly 40 years, consisting of 12 small high-rise buildings and 1 high-rise building. Among them, the high-rise Chunjiang building belongs to the relocation and resettlement of high-rise residential buildings, and the construction time is relatively early, so all kinds of "geriatric diseases" in the community continue to appear. Although the hardware level of the community as a whole has been improved and improved after the demolition and the construction of the first phase of the beautiful home in the past few years, the contradiction between the dual structure of the community with a large elderly population and a large floating population is prominent, and various governance problems need to be solved urgently.
In order to better solve the problem of Chunjiang community governance, Wuliqiao Street divided Chunjiang community into a micro-grid, continuously promoted the construction of Chunjiang community micro-grid, and established a "Gerixiang" party-mass service station at the doorstep.
In the "Grid" discussion platform, micro-grid leaders, community workers, property management, business committees, party member volunteers, moral models, building team leaders, autonomous talents, new employment groups, co-construction units, etc., jointly participate in the construction of the platform, and build the "Grid" into a channel for topic collection and a platform for resource gathering, laying a good foundation for the effective application of the "three meetings" system in the microgrid.
At the micro-grid level, through the detailed "governance" into the "micro", the establishment of operation mechanisms, the improvement of work models, the formulation of work guidelines, the promotion of administrative power sinking, the extension of service tentacles, and the empowerment of digital technology, relying on the "Smart Chunjiang" digital platform, more and more residents, shop members, new employment groups, and co-construction units are actively integrated into the community governance pattern.
Wuliqiao Street also promotes party building, safety, management, urban transportation center and other functional departments to arrange work forces into the Chunjiang micro-grid, such as party building instructors, housing management related personnel, fire safety professionals, etc., to effectively connect with the micro-grid work team to form a joint force of co-governance, when contradictions occur in the micro-grid, the corresponding person in charge can be found in the first time to ensure that the contradictions and disputes are resolved in a timely manner.
Through the comprehensive household visits of 383 households in Chunjiang Community, listening to the needs of residents, the "four lists" of problems, resources, issues and projects were compiled and formed, and a total of 118 items of the "four lists" were sorted and collected, including 54 problems, 25 resources, 25 topics and 14 projects. In the face of the needs of the problem, with the means of "short, flat and fast", the "second floor team leader" and the micro-grid staff were brought into play, and the upper and lower levels collaborated to respond to the demands of the masses, provide service resources, and resolve community conflicts, with a problem resolution rate of 96%. For example, in view of the lack of living facilities and lack of public space around Chunjiang Community, a service position at the door of the village of Grexiang has been built in Chunjiang Community, which fully integrates the forces of party building, service, management and other lines, and sinks resources such as supporting services, digital governance and cultural services in a group to meet the doorstep service needs of all age groups in the community.
According to the problems of weak property management capacity in Chunjiang Community and home safety of the elderly living alone, Wuliqiao Street actively promotes the construction of "Chunjiang Digital Governance Network". Combining digital governance technology with traditional property management, through the digital empowerment of people, houses, things, things, situations and the smallest management unit, and through the addition of multi-angle AI cameras, situational awareness and other intelligent equipment, timely reporting and alarms are carried out for fire early warning of non-motorized vehicle sheds, high-altitude throwing objects, residents' repairs, and the landing of small bags of garbage around the garbage bin room, so as to improve the efficiency of handling various contradictions. At the same time, the second phase of the renovation of the beautiful home in Chunjiang Community was completed, which improved the living environment of the community and rejuvenated the old community.
In addition, Chunjiang Community also relies on the street pension service database, based on the pension service data over the years, through the integration and analysis of background big data, so that the community pension consultant can more efficiently accurately match the service for the elderly group, realize the pension policy, the pension service service active to find people, personalized design of the service list for the elderly group, the initial formation of the community home care wisdom service network, and through the pension consultant consultation point, connect the home, community, institution service network, and break through the service barriers. We will continue to promote the service coverage of the "Seven Hearts, Seven Helps, and Seven Enjoyment" in-situ care program in the streets, and serve as a community support point for services such as home care beds, the "Elderly" family care capacity improvement project, and the Dementia-Friendly Support Program, so as to achieve full integration of elderly care services at the doorstep.
Wuliqiao Street said that the "micro-grid", as the smallest unit of grassroots social governance, is the terminal carrier of resources, services and management, and has a "great achievement" in solving the needs of people's livelihood. In micro-grid governance, it is an effective exploration to improve the ability of community governance to unify and integrate various grids in the community into "one network" and fully activate the "nerve endings" of grassroots governance.
Author: Editor: Zhou Chen Responsible Editor: Wang Jiayi.
*: Shanghai Huangpu.