Recently, the FAW Toyota R**4 Rongfang model has once again attracted the attention of car owners, and a car owner named Mr. Liu complained that the vehicle he bought in June 2021 was not long ago found that the screws on the door were rusty. Mr. Liu said that this problem not only has potential safety hazards, but also affects the aesthetics of the vehicle, and he hopes that the manufacturer can pay attention to this problem and carry out an official recall to the majority of car owners, solve the problem and compensate accordingly.
According to Mr. Liu's description, he discovered the rust problem with the door screws on January 1, 2024. As a vehicle under warranty, this issue should obviously not arise. Mr. Liu immediately contacted an authorized 4S store in his city, Yingkou Hongyun Toyota, hoping that they could provide a solution. However, Mr. Liu was disappointed because the response of the 4S store did not bring him a satisfactory answer.
According to Mr. Liu, in his communication with Yingkou Hongyun Toyota, the attitude of the 4S store was not positive. They believed that this was just an isolated case and not a quality issue, and suggested that Mr. Liu deal with it himself. Mr. Liu said that he could not accept such a response. As a consumer, he trusted the FAW Toyota brand when he bought this vehicle, hoping to get the corresponding protection and solutions.
Faced with the unsatisfactory response of the 4S shop, Mr. Lau decided to seek legal assistance. He consulted a professional auto rights lawyer, who gave sound advice on the matter. The lawyer said that according to China's "Consumer Rights and Interests Protection", if consumers find that there are quality problems in the goods after purchasing the goods, they can require the manufacturer or seller to bear the corresponding responsibility. For the problem of rusting door screws encountered by Mr. Liu, it belongs to the category of quality problems, and the manufacturer should bear the corresponding responsibility. The lawyer advised Mr. Liu to continue to contact the manufacturer and ask them to solve the problem and compensate accordingly.
In addition to Mr. Liu's complaint, other car owners have recently reported similar problems. This has triggered consumer concerns about the quality of FAW Toyota's R**4 Rongfang model. As a well-known domestic automobile brand, FAW Toyota's sales have been high, but in the face of such quality problems, manufacturers need to take it seriously, strengthen quality control, and ensure that product quality meets consumer expectations.
For the problem of rust of door screws, it is not only a surface aesthetic problem, but more importantly, it involves the safety of the vehicle. Rust in door screws can cause the door to loosen or even fall off during driving, posing a potential safety risk to car owners and other road users. Therefore, FAW Toyota should attach great importance to this problem, take timely measures to solve it, and recall and repair the affected vehicles.
Car Complaint Network:
In general, the rusty door screws of FAW Toyota R**4 Rongfang have caused complaints and concerns from car owners. In the face of such quality problems, manufacturers and 4S stores should respond positively, give reasonable solutions to car owners, and assume corresponding responsibilities. At the same time, consumers should also enhance their awareness of rights protection, seek legal assistance in a timely manner, and protect their rights and interests. For the entire automotive industry, the solution of quality problems and consumer satisfaction is the key factor for the long-term development of the enterprise, and it is hoped that FAW Toyota can attract enough attention, strengthen quality management, improve product quality, and provide consumers with a better car buying experience.