In order to vigorously promote the spirit of volunteerism, actively do a good job in the service guarantee work of the 2024 Spring Festival, and effectively provide "safe, smooth, orderly and warm" travel services for the masses, the Anqing Municipal Party Committee of the Youth League strictly organized the volunteer service activities of the "Warm Winter Action" for the 2024 Spring Festival. During the event, the volunteers warmed the hearts of returning tourists with warm smiles, and demonstrated the responsibility of Anqing youth with warm service. Up to now, volunteers have served more than 6,000 hours and served more than 30,000 passengers.
Move according to the needs and set up posts accurately. The Youth League committees at the city and county levels took the initiative to strengthen communication and docking with the Civilization Office, transportation and other departments, understand and grasp the new characteristics, new changes and new needs of the Spring Festival transportation scene in 2024, and accurately set up 10 service positions at important transportation stations (hubs) such as high-speed rail stations, bus passenger stations, and high-speed intersections. According to the changes in passenger flow at transportation stations, dynamically set up posts, time periods, shift systems and the number of employees, and highlight crowded places such as information desks, security checkpoints, ticket machines, and escalator entrances, and set up special service posts fixedly, so as to truly achieve "good service if there is demand, and do not disturb if there is no demand".
The Tuanyuexi County Party Committee set up a warm winter post station at the exit of Yuexi East and Yuexi Expressway, and arranged college student volunteers to provide ginger tea hot water, snacks and fruits, charging and heating, emergency medicines and other services for the passing masses, publicize employment, talent and other policies, and create a peaceful and warm Spring Festival atmosphere.
Select the best and strengthen the training. According to the principle of "open recruitment, voluntary registration, and merit-based admission", a volunteer recruitment order was issued to the society through WeChat, and volunteers returning to their hometowns were widely recruited in combination with the social practice activities of "returning to their hometowns", and more than 400 young volunteers were recruited in the city. On the basis of comprehensive mobilization, strengthen volunteer service knowledge training and on-the-job professional training, and send special personnel to train volunteers on the spot, and explain and guide them on the spot, especially the safety measures and operations in emergency situations, so as to ensure that the selected volunteers have high political quality, strong service ability, and sufficient dedication.
The Anqing Municipal Committee of the Youth League and the Anqing High-speed Railway Station jointly carried out the pre-job training of the "Warm Winter Action" to serve the Spring Festival volunteers, focusing on explaining the operation links such as passenger assistance, passenger flow guidance, and emergency response, so that volunteers can familiarize themselves with the volunteer service process and improve the quality of volunteer service as soon as possible. The "Warm Winter Action" of Anqing Station attracted 52 young people to sign up, and after qualification review and other links, 28 college students became "Little Sweet Orange" volunteers.
Standardized management, intimate service. Before volunteering, purchase personal accident insurance for all volunteers; During the service, coordinate the service unit to implement protective materials and cold protection for the on-the-job young volunteers, and issue transportation and catering subsidies according to the standards; At the end of the service, outstanding volunteer certificates will be issued to individuals with outstanding performance, and will be included in the important basis for the annual Communist Youth League system commendation to ensure that volunteers are happy to work, serve with peace of mind, and leave their posts with warm hearts. In volunteer service, volunteers are organized to carry out volunteer services such as civilized publicity, information consultation, equipment use assistance, boarding and landing order maintenance, waiting environment maintenance, and key passenger services, focusing on the elderly, the disabled, minors and other groups, providing precise and professional services, and warming the round-trip passengers with the power of youth.
Inquiries from travelers.
Provision of Services. The New Year walks the grassroots.
Small languages come in handy.
Every afternoon, multiple trains stop at Qianshan high-speed rail station, which is the busiest time for high-speed rail stations. The sound of the radio in the station, the greetings of relatives meeting, and the sound of suitcases gliding are intertwined, forming a warm Spring Festival symphony. In this busy and orderly scene, there is one figure that stands out in particular, she is Liu Jinxin, a third-year student from Tianjin Foreign Chinese University. She wears a volunteer vest and a volunteer hat and always has a smile on her face. When encountering passengers with reduced mobility, she will take the initiative to help; When she meets out-of-town tourists, she will patiently answer their questions. Through meticulous service, it has won unanimous praise from passengers and added a touch of warmth to this high-speed rail station.
We college students have a lot of free time during the winter vacation, so I chose to come to the high-speed rail station to participate in volunteer work, which is just the opportunity to exercise my ability and accumulate experience. As a college student volunteer, Liu Jinxin is well aware of his responsibilities and missions. Not only does she have a wealth of professional knowledge, but she is also a good communicator. "One time that impressed me deeply, two foreign tourists who came to Tianzhu Mountain to play asked me for directions. I happened to be learning a minor language, so I quickly started talking to them. I'm happy and proud to be able to help them with my expertise." It is with volunteers like Liu Jinxin that Qianshan High-speed Railway Station is more humane and warm.
Liu Jinxin also said that he has been studying abroad for many years, and every time he goes home, he will be pleasantly surprised to find that the city of Qianshan is becoming more and more beautiful and atmospheric. She is proud of the rapid changes in her hometown and hopes that she will continue to participate in volunteer activities in the future. At the same time, she expects more young people to join the ranks of volunteers, practice the volunteer spirit of "dedication, friendship, mutual assistance and progress" with practical actions, and contribute to the construction of a better hometown.
Liu Jinxin (right) is giving directions to passengers.
Positive energy of youth.
Operation Warm Winter "Sweet Orange" has me.
During the few days of volunteering for the Spring Festival, I was mainly responsible for the consultation and guidance of passengers at the high-speed rail station. In the process of answering passengers' questions about routes, guiding the operation of ticketing equipment, and helping the elderly, weak, sick and disabled passengers, I deeply realized the hardships and dedication of railway workers, who not only bear the heavy responsibility of ensuring the safe travel of passengers, but also have to deal with various complex working environments. It is with their perseverance and dedication that we can embark on a safe and comfortable journey. Through this social practice, I have become more aware of my responsibilities and obligations, and have strengthened my determination to serve the society. Especially when I put on the volunteer vest, I am not just a volunteer, but a window to represent Anqing's external services. After this event, I will continue to work hard to improve my overall quality, encourage more students to participate in social welfare undertakings, and contribute to the development of my hometown.
College student volunteer Xia Yuefei.
Caring is also a heart-to-heart exchange.
During this winter vacation, I was fortunate to participate in the "Warm Heart Home" condolences to special families in Susong County, mainly to provide care and help for the elderly in special families, so that they can feel the warmth and care of the society. Every visit to a household is a baptism of the soul, and every old man is a heavy page of history. Their stories are like ancient parchment rolls, recording the past of the years, flowing with the light of love and perseverance. On this cold winter day, the volunteer uncles and aunts brought warmth to the elderly, and at the same time bathed my heart in a warm sunshine. This event made me deeply realize that love is a way to transmit strength, and it is also a heart-to-heart communication. The elderly may have entered the late stages of their lives, but the wisdom and tenacity they exude make me feel the preciousness of life. The wisdom, tenacity, affection for the family and love for life have become a beacon on the road of my life, and we, as the younger generation, have the responsibility to inherit this love for life, so that the seeds of care can take root and sprout in the depths of our hearts, so as to promote the progress and development of society.
Social practice college student Wang Ziyi.
Fulfill social responsibility and mission.
In the past half month, I have been fortunate to participate in the Spring Festival traffic management in the Shipai area of Huaining County as a volunteer, and this experience has made me deeply understand the hard work and difficulty of the urban management personnel. Whether it's heavy rain or severe cold, urban management personnel have to stick to their posts, from maintaining order on the streets to resolving conflicts between merchants and vendors, every task requires full patience and the ability to respond quickly. This practical experience of chengguan volunteers is a valuable learning opportunity, which gives me a deeper understanding of chengguan work, a deeper respect for chengguan staff, and full of expectations for the development of my hometown. In the future, I will continue to participate in more social services and practice my social responsibility and mission with my own practical actions.
Cheng Yong, a college student in social practice.
Clerk's comments. Implement the "Five Ones" work requirements and provide precise and professional services.
Xiang Wei, secretary of the Anqing Municipal Party Committee of the Communist Youth League.
With the great attention and strong support of the Anqing Municipal Party Committee, the Municipal Youth League and the Provincial Youth League Committee, the Youth League organizations at all levels in Anqing City have taken the initiative to integrate into the overall situation of the city's Spring Festival transportation work, and insisted on serving the Spring Festival "Warm Winter Action" as an important carrier for the Communist Youth League to focus on the center and serve the overall situation, as an effective way for young volunteers to serve the people and the society, mobilize the majority of League members and young people to participate in the Spring Festival transportation work in a safe and orderly manner, and make every effort to ensure the convenience of the people's travel.
In view of the fact that the volunteer service scene of the Spring Festival is changing from traditional service scenarios such as ticketing assistance and order maintenance to new service scenarios such as comfortable and convenient riding, civilized promotion of station and train, and cultural tourism, the League organizations at all levels in Anqing City strictly implement the "five ones" work requirements, that is, formulate an effective action plan with unified deployment and multi-party linkage, form a volunteer team with high comprehensive quality and strong service ability, carry out a professional training to meet the needs of the post, and improve a set of effective mechanisms for smooth operation. A ceremony was held with a sense of ceremony. Ensure that we provide accurate and professional services for passengers. In the next step, the Youth League Municipal Committee will continue to play the role of a bridge to lead, drive and serve young people, take the opportunity of carrying out the "Warm Winter Action" of volunteer service for the Spring Festival, further promote the practice of "I do practical things for the masses", constantly enrich the connotation of "I do practical things for young people", and further improve the sense of gain and happiness of young people.
Zhou Liang reporter Xu Xu).