Rizhao** Rizhao News Network NewsA few days ago, in the Anshun community of Hongning Street, Wulian County, due to the power outage, the transformer was urgently replaced, and the community secretary Yang Liuqing led 17 community workers to give up their rest time, and went to the door one by one to solicit maintenance opinions from 345 owners, and simultaneously communicated and coordinated with the housing and construction and power departments to do special things, and restored the power supply in only one day, which solved the troubles of the masses and allowed the masses to use "peace of mind".
Doing a good job in development is the first priority, and doing a good job in handling the demands of the masses is also the first responsibility. This is a sentence that Wu Guangfeng, secretary of the Wulian County Party Committee, often hangs on his lips. Since last year, the county, township (department), and community secretaries of Wulian County have worked together to accurately solve the "urgency, hardship, and hope" of the masses. In 2023, the county will handle a total of 37,166 public appeals, and the comprehensive satisfaction rate will increase by 293 percentage points, processing time compressed by 184%, and the number of dissatisfied claims decreased by 73% year-on-year.
The secretary of the county party committee led the way to create the "strongest engine". Regularly convene the Standing Committee of the county party committee and the work class meeting, focus on the difficulties of appeals, people's livelihood pain points and work blockages, and set the direction and clarify the responsibilities of the construction mechanism. Implement the "double instructions" and "double reminders" of the quality and efficiency of the main leaders of the county party committee and the county ** for the handling of the masses' appeals, and the "name-call" reminders, directional instructions, and follow-up supervision of backward units. Establish a system for county leaders to lead the study and judgment of mass appeals, and the leaders of each county in charge take turns to lead the main leaders of the department, and "dissect the sparrow" type of "full court" for unsatisfactory appeals, and determine the resolution plan and completion time limit on the spot, so far 6 county leaders have led 32 department heads to work on site, and successfully resolved 67 contradictions (categories) such as migrant workers' wage arrears. The handling of mass appeals was carried out with "one month for research and judgment, one notification, one interview and one assessment", maintaining a high-pressure situation and high-level operation, interviewing a total of 47 main persons in charge of departments and units, and circulating criticism of 4 units to ensure the quality and efficiency of appeal handling.
The secretary of the party committee is in charge and gives play to the "head goose effect". Formulate and introduce two measures of "the main person in charge of leading and visiting the masses" and "members of the leadership team claiming the key mass appeals of the guarantee", and the secretaries of the party committees of each township (department) "take command of the expedition", and hold front-line meetings to study, on-site coordination and supervision, and door-to-door solicitation of opinions on the difficult focus demands and historical problems that have not been resolved for a long time, and explore a series of new ideas and good methods such as joint research and judgment, centralized consultation, on-site face-to-face office, and return visits to the next level, so as to drive the formation of a strong atmosphere of overcoming difficulties and taking responsibility for the peopleFor key livelihood demands that are difficult to solve, members of the leadership team will take the initiative to claim them, complete them to the end, and complete them within a time limit. At present, all 169 key demands guaranteed by 79 section-level cadres have been completed as scheduled, and the completion rate and satisfaction rate are 100%.
The community secretary grasped the front-line and consolidated the "backbone support". As the "tackling team" for handling the demands of the masses, the secretaries of each community sink into the front line, say, see on the spot, visit the door, and do it quickly in seconds to ensure that the masses respond to and solve the emergencies and difficulties in the first time. For contradictions and disputes that are of great concern to the masses, we have innovated ways to handle them such as "quadripartite dialogue", "general mediation", "night visits by cadres" and "public hearings" to ensure the efficient resolution of difficult problems. Each community regularly sorts out and judges high-frequency common demands, and successively revises 21 systems and optimizes 37 processes. Focusing on "wanting to be in front of the masses and doing it in the hearts of the masses", the "Saturday appeal face-to-face, we will do it if you have difficulties" activity was launched, answering 2,300 residents' consultations face-to-face, helping to handle 1,017 difficult matters on the spot, and resolving 716 "old and difficult" appeal disputes.
Reporter Lu Yudong and correspondent Li Xuye and Fan Weiyong Yu Jie report.