January 23rd.
Announced by the China Consumers Association.
The theme of the 2024 Year of Consumer Rights Protection is:
Stimulate the vitality of consumption!
In an exclusive interview with the reporter of China Consumer Daily, Peng Xinmin, Secretary-General of the China Consumers Association, deeply analyzed the theme of the Consumer Rights Protection Year and introduced the work plan of the China Consumers Association in 2024.
Let consumers dare to spend
Let consumers be willing to spend
Let consumers enjoy high-quality consumption
[gf]1f466[/gf]China Consumer Daily: What is the meaning of "stimulating consumption vitality"? Why did the China Consumers Association choose this consumption?What is the theme of the Year of Rights Protection?
Peng Xinmin: 2024 marks the 75th anniversary of the founding of the People's Republic of China and is a crucial year for achieving the goals and tasks of the 14th Five-Year Plan. In order to fully implement the spirit of the 20th National Congress of the Communist Party of China, implement the deployment of the first economic work conference, effectively protect the rights and interests of consumers, better meet the needs of the people for a better life, give full play to the fundamental role of consumption in economic development, and promote high-quality development to take solid steps, on the basis of widely soliciting opinions from consumers and all walks of life, the China Consumers Association has determined that the theme of the 2024 National Consumers Association Consumer Rights Protection Year is "Stimulating Consumption Vitality".
The meaning of the theme of the year of "stimulating consumption vitality" is:Consumer associations at all levels should effectively and effectively fulfill their statutory responsibilities to protect the legitimate rights and interests of consumers, optimize the consumption environment, let consumers dare to consume, are willing to consume, and enjoy high-quality consumption, and promote consumption from post-epidemic recovery to continuous expansion.
[gf]1f466[/gf]China Consumer Daily: Can you explain the specific meaning of the theme of "Stimulating Consumption Vitality" Consumer Rights Protection Year?
Peng Xinmin: SpecificallyThe first is to enhance the ability of consumer associations to protect their rights, help consumers solve their worries, and let consumers dare to consume. The report of the 20th National Congress of the Communist Party of China put forward that "we must adhere to the supremacy of the people" and "realize, safeguard and develop the fundamental interests of the broadest masses of the people, and firmly grasp the most direct and realistic interests of the people". Protecting the legitimate rights and interests of consumers is the statutory duty of the Consumer Association in the "Consumer Rights and Interests Protection**", and the performance of the duties of the Consumer Association in accordance with the law is a vivid practice of the concept of "people first". Consumption involves daily life and affects thousands of households, and protecting the legitimate rights and interests of consumers is the most concerning, direct and realistic interest issue of the people in the field of consumption. In the new era, consumption upgrading is accelerating, and new scenarios, new formats, and new technologies in the consumer field are constantly emerging. Consumer associations should base themselves on their own responsibilities, innovate ways to protect their rights, improve the efficiency of rights protection, handle complaints more conveniently and efficiently, supervise consumption more deeply and effectively, expose criticism more resolutely and boldly, and give warnings more beneficial and effective, so as to effectively protect the legitimate rights and interests of consumers, help eliminate consumer pain points, blockages, and difficulties, curb illegal business behaviors, enhance consumers' confidence in purchasing, stimulate consumption vitality, and release consumption potential.
The second is to cooperate and co-govern to optimize the consumption environment, help consumers enhance their sense of gain, and make consumers willing to consume. The Consumer Rights and Interests Protection stipulates that "protecting the legitimate rights and interests of consumers is the common responsibility of the whole society". The report of the 20th National Congress of the Communist Party of China emphasized that it is necessary to "improve the social governance system of co-construction, co-governance and sharing" and "build a social governance community where everyone is responsible, everyone is responsible, and everyone enjoys". *The Economic Work Conference requires "optimizing the consumption environment" and "focusing on promoting high-quality development". At present, there are still phenomena in the consumer field, such as prepaid merchants "running away" and big data algorithms "killing ripe", consumer rights protection policies and laws are relatively lagging behind, operators and consumers have asymmetric information and unbalanced power, and the protection of consumer rights and interests of "one old and one young" still needs to be strengthened. Consumer associations should play the role of a social co-governance platform, gather forces from all aspects of society, promote the improvement of consumer protection systems and mechanisms, establish and improve the consumer rights protection governance pattern covering legislative, administrative, judicial, social protection and consumer self-protection, strengthen the protection of consumer rights and interests from policies, systems, laws, standards, and other multi-level, multi-field, and all-round aspects, promote the joint construction of rights protection, strengthen the common responsibility of protection, realize the sharing of results, build a consumer-friendly consumption environment, and enhance consumers' sense of gain. Promote the vitality of consumption and lay a solid foundation for high-quality development.
The third is to unleash the potential of consumption upgrading, help high-quality development, and let consumers enjoy high-quality consumption. High-quality development is the primary task of building a modern socialist country in an all-round way, and people's happiness and well-being is the ultimate goal of promoting high-quality development. **The Economic Work Conference pointed out that it is necessary to stimulate potential consumption, cultivate and expand new consumption, and vigorously develop digital consumption, green consumption, and healthy consumption. Consumer associations should work hard to promote the effective improvement of economic quality, promote high-quality supply and demand docking, and improve the quality of consumption. It is necessary to vigorously advocate green and low-carbon consumption, help consumers establish the concept of green consumption, promote operators to meet the requirements of high-quality development, and provide more green and environmentally friendly products and services. It is necessary to identify the pain points, blocking points, and stuck points in the new scenarios, new formats, and new models in the consumption field, and work with relevant departments to promote problem solving, strengthen guidance and standardization, and promote the healthy development of new consumption. It is necessary to actively make suggestions and suggestions to relevant departments, continuously optimize the policy environment for the protection of consumer rights and interests, and strive to build a standard system that is conducive to the quality and upgrading of products and services. It is necessary to take the initiative to reflect consumer needs to producers and operators, help industry enterprises optimize the consumption experience, improve the adaptability of consumer supply to consumer demand, meet consumers' escalating needs for a better life with high-quality supply, and continuously enhance the people's sense of gain, happiness and security.
Innovate the work of the Consumer Association
Optimization and upgrading of the complaint and consultation information system
Strengthen the overall guidance of comparative trials
Carry out consumer supervision in key areas
[gf]1f466[/gf]China Consumer Daily: What work will the China Consumers Association carry out around the theme of this consumer rights protection year?
Peng Xinmin: Focusing on the theme of "stimulating consumption vitality", the China Consumers Association and the National Consumers Association plan to carry out the following work:
The first is to carry out in-depth publicity on the theme of the Year of Consumer Rights ProtectionIn light of the actual conditions of various localities, organize various forms of theme activities, and vigorously create a good atmosphere for the whole society to care for and support the protection of consumer rights and interests.
The second is to complete the optimization and upgrading of the complaint and consultation information system of the National Consumer Association with high quality and officially put it into operationto improve the networked, intelligent and convenient level of complaint work organized by the National Consumer Association.
The third is to carry out in-depth consumer satisfaction evaluation in 100 cities, do a good job in the application of the evaluation results, and promote local party committees and ** to pay more attention to the construction of the consumption environment.
The fourth is to cooperate with local consumer associations to organize and carry out the public welfare activity of "3[gf]2022[gf]15 Golden Autumn Shopping Festival".With the characteristics of "good integrity, good cost performance, good shopping experience, good after-sales service, and good complaint handling", we advocate operators to launch higher-than-usual, reassuring and warm-hearted measures that allow consumers to have a clear sense of gain, and actively create a reassuring and warm-hearted consumption environment.
The fifth is to explore and build the work brand of "Consumer Association has something to say".It is characterized by exposing criticism, refuting rumors through consumption, and warning reminders, closely following consumer hotspots, putting forward opinions from consumer associations, and better performing the statutory duties of social supervision.
Sixth, focus on hot issues and major events in the consumer fieldActively carry out theoretical and practical research on consumer rights protection, and put forward high-quality legislative or regulatory suggestions.
Seventh, organize and carry out consumer supervision in key areas, pay attention to vulnerable groups and weak links in consumer rights protection, as well as new forms and models of consumption, carry out supervision and investigation of "overlord clauses", prepaid consumption, platform transaction behavior, etc., and urge enterprises to actively assume the main responsibility for consumer rights protection.
Eighth, strengthen the overall guidance of the comparative test work organized by the National Consumer AssociationEncourage and guide local consumer associations to carry out work linkage, update the information of the comparative test database in a timely manner, and organize and carry out comparative tests on elderly products and children's products.
Nine is to do a good job in monitoring consumer public opinion at important consumption nodes, track and analyze the hot spots of consumer public opinion, express the views of the consumer association, and put forward the opinions of the consumer association.
The tenth is to carry out a series of activities with the theme of the 40th anniversary of the establishment of the China Consumers Association, in-depth and exchange of consumer rights and interests protection work, publicity and display of the China Consumers Association and local consumer associations in the protection of consumer rights and interests in the past 40 years, to create a strong atmosphere for the whole society to participate in consumer rights protection.
Strengthen coordination and co-governance
Promote the improvement of the system
Improve the effectiveness of rights protection
Strengthen consumption guidance
[gf]1f466[/gf]China Consumer Daily: What goal does the China Consumers Association hope to achieve through the theme of "Stimulating Consumption Vitality"?
Peng Xinmin: We hopeAchieve four goals
The first is to unite social forces and strengthen coordination and co-governance. Give full play to the role of the consumer association as a social co-governance platform, gather the forces of consumer rights protection from all sides, promote the establishment of a new pattern of consumer rights protection, co-construction, co-governance and sharing with the participation of leading departments, social organizations, news, consumers, and business entities, and strive to create a new situation of consumer rights protection. Through various mass media, we will increase positive publicity and guidance and supervision of consumer infringements, build social consensus, enhance consumer confidence, and sing the bright theory of China's economy.
The second is to strengthen theoretical research and promote the improvement of the system. Focusing on hot and difficult issues in the field of consumption, especially the new problems of consumer rights protection exposed in the development of new forms and models of consumption, strengthen theoretical research and analysis, form a viewpoint on rights protection, actively make suggestions and suggestions, assist in decision-making, promote the improvement of relevant laws, regulations and standards, and continuously optimize the consumption environment.
The third is to highlight the problem orientation and improve the efficiency of rights protection. In the face of the reality of many problems in the consumer field, focusing on consumer rights protection issues where consumers' feedback is concentrated, their demands are urgent, they are harmful, and their influence is widespread, starting with typical cases, and comprehensively using rights protection methods such as reviews and interviews, investigation and mediation, warning and criticism, supporting litigation, and public interest litigation, to expose and criticize the illegal acts of producing and selling counterfeit and shoddy products and dishonest management. Pay close attention to the problem of consumers' "urgency, difficulty and longing", carry out in-depth consumer supervision, dig deep into the root cause of the problem, and promote the effective solution of the problem by treating both the symptoms and the root causes.
Fourth, strengthen consumer education and strengthen consumption introductionGuide. Focusing on hot and difficult issues in the field of consumer rights protection, strengthen systematic consumer education and guidance, enrich the forms and carriers of education, help consumers master the knowledge of consumer rights protection, enhance their awareness of consumer rights protection, and enhance their ability to protect their rights scientifically. Carry out comparative tests to help consumers comprehensively and accurately grasp product information, achieve scientific and rational consumption, and urge producers and operators to continuously improve the quality of products and services to meet the higher needs of consumers.
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Produced by the editorial department of China Consumer Daily.
* China Consumer Daily, China Consumer Network.
Reporter Ren Zhenyu.
Edited by Li Xiaoyu.
Producer: He Yongpeng, Ren Zhenyu.