It has been said that empathy is the source of innovation.
Why? To understand this question, let's first understand what empathy is.
Empathy, to put it bluntly, isWhen you are in pain, I can not only understand your pain, but I can also feel your pain.
There is an animated short called "The Power of Empathy" that tells such a story:
A fox accidentally fell into a black hole.
The elk glanced into the hole, and tried to use its magic wand to outline the silver edge of the dark cloud above the fox's head, hoping that the fox would see the happiness behind the dark cloud, and comforted, "It's not bad now, maybe it's going to get worse."
When the honest bear saw this, he crawled down into the hole and kept company with the fox, and said nothing, but hugged the fox.
If you are this fox, who calmed your heart in that moment of fear and fear?
The answer must be Big Bear.
In every moment of our vulnerability, every moment when we need to be understood and listened to, we hope that someone can truly understand the pain and pain we are suffering, just like this big bear. And "empathy" is to make the other person feel that someone understands his pain and feelings, and that someone accompanies him so that he is not so alone.
It is often said that:What kind of heart there is, what kind of world there is.
I don't know if you have such an experience:
One day, we began to pay attention to the clouds in the sky, the raindrops that fell, the faces of everyone we saw, and the ...... in their eyesWhen we face the world with a beautiful heart, the world is really as beautiful as it is presented in our hearts.
On the contrary, if there are more dark clouds in our hearts, and there are dark clouds as far as the eye can see, our life will also be cloudy. Therefore, a person has spring in his heart, and he can live in happiness and joy all year round.
An entrepreneur from Dongying once shared that although he is not from Dongying, he has lived and worked in this place for nearly 30 years. It can be said that he has been here for half of his life, and he has deep feelings for Dongying. Last year, he wanted to revitalize Dongying's local cuisine with the "village chief's pimple soup" feature.
We can imagine that in the 30 years that this business owner came to Dongying, he went from being strange to familiar with the city, and then integrating into it, during this period, countless people helped him, the city raised him, and he built a good field with the city.
He can feel the joy and pain in the development of Dongying. He shared weal and woe with Dongying. Today, when he has the heart to benefit the people in the city with the help of the corporate platform, even if it is just bowls and bowls of pimple soup, those who come to his restaurant to eat will definitely be able to recall the taste of hometown and happiness. Bringing a good experience to others will make his life meaningful and beautiful because of it.
That's empathy. And empathy is the motivation to create such a beautiful picture.
Empathy is a source of innovation
Why?
Innovation is to discover the undiscovered yearning and desire of customers. How to discover and understand customers? That's itUse your own heart to perceive the hearts of others, so as to understand some of the pains, longings and desires in the hearts of othersWith this empathy, our innovation can have a source and an opportunity to make innovation.
If we don't understand the pain, yearning and longing of others, then the so-called innovation is cranky.
Therefore, only empathy can read the real desires of others, and can move from product thinking to customer thinking. When we do a good job of customer service, we can do something for the city, and then we will gradually realize that business is not only a buying and selling relationship to make a little money, but also the meaning of life.
When we present the beauty in our hearts, our love for the city, and our gratitude to the people, this bowl of pimple soup will be different, and our colleagues will also be motivated to do something ideal and meaningful with us.
Think deeper.
Empathy as a source of innovation, where does it come from?
Anyone who has ever played Go knows that for a six-dan player, the place where the three-dan player gathers is full of blue oceans. It's like making a bowl of pimple soup, on the surface, everyone is similar, but the results are very different. A person who can only make pimple soup is like a three-dan chess player, and a six-dan chess player holds the people of Dongying in his heart, turning the people's care and help into a grateful heart, and the three-dan chess player can't understand the things he does. Because they don't know what the six-dan player is thinking, why this move is the way it is. This is the competitive advantage of enterprises.
Therefore, the difference between enterprises is the difference in hard power such as technology invention patents on the one hand, and the difference in soft power such as pattern realm and spiritual quality on the other hand. Our love for the local people and our customers is the real difference.
That's why we say"When the narrow road meets, the brave wins, the brave meets the wise, and the wise wins. ”Wisdom, benevolence and courage are the "three virtues" mentioned by Confucius, and they are also the three best qualities that we should have.
But what about Ren from? What does benevolence and courage have to do with each other?
Lao Tzu's "Tao Te Ching" has a saying:"Kindness and courage".
In other words, when we have love for the people and customers in our hearts, we will have real strength and energy, and we can overcome no matter how big the difficulties are. Courage and strength come from benevolence, which is the heart of empathy and love for customers. Therefore, courage, wisdom and benevolence are like a circular body, through this closed loop, the internal mechanism of the enterprise is established, and the real large enterprise is achieved.
Napoleon Hill once said:Know how to empathize, be able to really stand in the position of others, consider problems, and can effectively help others solve problems, this world is yours.
Empathy is the source of innovation, and having empathy helps us see the bigger world and create a wider sky.