Strategies for communication and negotiation between the nursing home and the family.
1. Take the initiative to contact family members in a timely mannerWhen the elderly accidentally fall, the nursing home should immediately contact the family members, inform them of the elderly's situation, and ask them if they need to come to visit immediately. When communicating, caregivers should remain calm and avoid passing on too many negative emotions to family members.
2. Introduce the incident in detailWhen communicating with the family, the nursing home needs to introduce the incident in detail, including the cause, time, and place of the elderly's fall, as well as the measures taken by the nursing staff. When describing, be objective and truthful, and avoid concealing or exaggerating the facts.
3. Listen to the opinions and demands of family membersWhen communicating with family members, nursing homes need to listen patiently to the opinions and demands of family members, understand their concerns, and respond appropriately. For family members' questions and concerns, nursing staff should actively answer them, and express apologies and concerns.
4. Propose solutionsWhen communicating with family members, nursing homes need to propose corresponding solutions, such as strengthening nursing measures and adjusting the work arrangements of nursing staff to ensure the safety of the elderly. At the same time, the care home needs to reassure the family that it will actively cooperate with the family in handling the matter.
5. Maintain continuous communicationDuring the recovery period of the elderly, the nursing home needs to maintain continuous communication with the family members and provide them with timely feedback on the elderly's condition. At the same time, it is also necessary to listen to the opinions and suggestions of family members in order to continuously improve the quality of nursing services.
6. Provide psychological supportAfter the elderly fall, family members may have anxiety, worry and other emotions. Therefore, care homes need to provide psychological support to families to comfort them and reassure them. At the same time, let them know that the care home will do its best to take care of the elderly.
7. Strengthen safety measuresIn order to avoid similar incidents from happening again, nursing homes need to strengthen safety measures, such as regular inspections of facilities and equipment, and strengthening the training of nursing staff. Through these measures, the safety of the elderly can be ensured and their quality of life can be improved.
In short, when an elderly person falls in a nursing home, the nursing home needs to maintain timely and effective communication with their families. Through strategies such as objective presentations, listening to the opinions and demands of family members, proposing solutions, maintaining continuous communication, providing psychological support, and strengthening safety measures, the needs of family members can be met to the greatest extent and the safety and comfort of the elderly can be ensured.