Even if the room fee is 20,000 yuan, he can ask the tenant to wipe the toilet before letting them leave. He was even "reluctant" to hire a cleaning service. Many netizens also bluntly said: We spend money to enjoy, not to do housework; I'm paying you, not being hired by you.
With the Spring Festival holiday approaching, more and more people choose to travel, and Sanya has become one of the most popular destinations. Because of this, some "sky-high air tickets" incidents have attracted widespread attention. In addition to the issue of air tickets, there was also an incident on February 15 that "asked customers to clean their own toilets", which also caused an uproar.
Ms. Wang, a tourist from Hebei Province, and her family are on vacation on Ocean Flower Island in Hainan, where they chose to celebrate the Chinese New Year this year. The holiday is coming to an end and the family is ready to check out early and go home. However, unexpectedly, when they were about to check out, they encountered an angry problem that they could not check out smoothly.
After Ms. Wang made a request to check out, according to the normal process, the agent should first inspect the room, and if there is no damage to the facilities, you can check out. However, the agent demanded that Ms. Wang's family must clean the toilet before leaving.
For the convenience of the Chinese New Year, Ms. Wang rented a homestay on Ocean Flower Island. According to calculations, she lived there for more than 10 days and spent a total of 20,000 yuan. If you calculate it on an average daily basis, it is actually not cheap. Ms. Wang is dissatisfied with such a request, because whether it is a hotel or a homestay, the cleaning fee is already included in the check-in, and the accommodation itself is expensive. Of course, no matter what, asking guests to clean their own rooms or even wash the toilet is an unreasonable request, and it can even be said to be unprecedented.
Ms. Wang stayed for more than 10 days, but the cleanliness of the house was still very high. Judging from the scene she filmed**, the toilet is not dirty and messy, on the contrary, it is very clean. It can be seen that during her stay, she deliberately kept the house tidy and tidy, and sometimes carried out simple cleaning. Such a request really made her cry and laugh.
The agent said that at least one cleaning should be carried out. Faced with questioning, Ms. Wang asked rhetorically, "Hasn't this room been cleaned?" Eldest brother. Although the room was not really cluttered, the other party asked Ms. Wang to clean it, and the purpose was not clear. What's even more incredible is that there is also a requirement for cleaning standards: when cleaning, it must meet the standards of the next traveler, including refrigerators, toilets, etc., must be scrubbed to a new look.
During the stay at the B&B, both parties have a contract that stipulates the need for hygiene. Ms. Wang believes that she has done the cleaning in accordance with the contract requirements and has made it clear that the cleaning is done. If the other party asks her to clean according to her own standards, it is completely fault-finding.
Ms. Wang's family was required to clean up and was also faced with a non-refundable deposit. Obviously, this situation makes it easy for people to understand, considering that the rent of the homestay is as high as 20,000 yuan, and the deposit is naturally expensive, so the non-refund of the deposit can also bring considerable profits to the owner. It is quite troublesome to ask customers to clean according to the check-in standards, after all, the entire house needs to be cleaned and disinfected. As a homestay and hotel owner, it is obviously not appropriate to make such a request to tourists who spend money.
The agent's request for Ms. Wang to clean up the traces of use in the house caused Ms. Wang's anger and rational reaction, and she chose to call the police directly. When the police arrived, the intermediary went to great lengths to explain, apparently to hide his true motives.
This matter is not worth arguing, because no matter how the intermediary justifies, his actions are wrong. If a guest intentionally creates trash and intentionally damages the room, then you have reason to challenge it and seek legal mediation. However, it was clear that the whole site looked like a normal check-out, at least in accordance with the check-out criteria, and the B&B itself included the cleaning service.
It is unreasonable for customers to clean their rooms and check out. Therefore, ** actively communicated and finally helped Ms. Wang's family to successfully check out. Although the matter was satisfactorily resolved, the incident ended Ms. Wang's otherwise perfect holiday. It's unrealistic to say that it doesn't affect the mood, and the experience can have some negative effects on the mood somewhat. Such behavior is actually detrimental to the development of local tourism and will only leave a bad impression on more people.
Many netizens have expressed their opinions on this incident, and the comment area is basically one-sided, everyone seems to have never experienced such a situation, and it is generally believed that it is too much to ask customers to clean up by themselves.
Some netizens expressed their opinions on this:
Some people who have gone online have also expressed:
There are also some netizens who expressed their opinions:
The occurrence of this incident made Ocean Flower Island famous all of a sudden, and people left messages to Ms. Wang, hoping that she could ** the homestay to solve the problem. Everyone came out to play, and they didn't want to spend time cleaning the toilet when they checked out to get their deposit back, and then left.
However, we still need to call for a rational approach to this issue. Although the B&B's demands are a bit excessive, we should not attack it through online violence. We should not allow ** to hurt others and affect the normal life of others. In addition to this, when faced with situations such as non-return of deposits, requests to clean toilets, etc., we should not quarrel, do anything, or create greater conflicts. In this regard, Ms. Wang's approach is very wise, and she chooses to report directly to the police to protect her rights, which can not only effectively protect her rights and interests, but also avoid some conflicts.
Therefore, if you encounter problems outside, you must seek legal ways to protect your rights, do not be impulsive, and remain sensible. Of course, the handling of this incident by the relevant departments is also commendable, and they have helped customers to protect their rights in an efficient manner. After such an incident, it is believed that the relevant procedures will be further stringened. It is precisely because of the fair and efficient handling of the relevant departments that the situation did not deteriorate further and did not affect the reputation of the entire Ocean Flower Island, and this measure can be said to have saved the reputation in time. But as you can imagine, the agents and landlords of this B&B must have been frightened and almost caused a massive controversy, if that would have been too late.
Therefore, we should remain calm when dealing with this issue, and do not blindly follow the opinions of others, let alone be swayed by others. This is only a special case, and it does not represent the entire Hainan Island, nor can it affect the image of the entire Ocean Flower Island. Here, there are also many honest merchants and many tourists who have a wonderful experience. We should not deny everything because of this. Judging from the attitude of dealing with this matter, we can still believe it and it is worth going to experience.
A tourist in Hainan was asked to wipe the toilet when he checked out