BIG NEWS! Multi-customer docking with all types of TikTok stores in the United States, including American corporate local stores, American individual local stores, ACCU stores and cross-border stores, supporting one-stop customer service management, helping TikTok sellers in the United States to receive efficiently and comprehensively improve store conversion!
1 minute to read TikTok store in the United States
TikTok is one of the most popular short** platforms in the world, with over 1 billion active users. With the advantages of a huge population, strong consumption power, and a mature e-commerce ecology in the United States, TikTok Shop's e-commerce in the United States has developed rapidly.
Since the second half of 2023, TikTok cut off external links and built its own social-e-commerce closed loop, more and more sellers have begun to pour into TikTok US stores. At present, there are three types of TikTok stores in the United States: US local stores, ACCU local stores and POP cross-border stores.
Note: For stores registered with U.S. individual or enterprise qualifications, the payment must be made with the bank account of the same name as the individual enterprise, and ensure that the accounts are compliant, otherwise it may lead to the closure of the store and the lock!
Since TikTok is so hot in the United States, how can cross-border sellers catch this splashing wealth?
With the expansion of multiple platforms, the increase in store products and the expansion of scale, the number of inquiries in the pre-sale, in-sale and after-sales links of the store has increased. How to efficiently reply to messages, improve customer satisfaction, and promote the conversion of pre-sales consultations. These are all issues that sellers need to focus on.
Multi-customer docking TikTok Shop all types of stores in the United States.
Support one-stop customer service management.
In view of this, the seller can achieve efficient one-stop reception by authorizing the store to multiple customers. At the same time, multi-customer AI intelligent customer service, all-weather ** accurate reply; The whole process of order follow-up effectively promoted the store conversion increase by 15%; Provide multi-dimensional data analysis to help stores find potential growth points; It also supports computers and mobile phones, so that the store does not miss any customer news.
Multi-platform one-stop reception, message reply more efficient
With the increasing number of platforms and stores under management, there are so many messages that people can't reply at all.
Sellers can authorize stores on TikTok, Shopee, Lazada and other platforms to multi-customer, which can achieve one-stop message management and reply. Duoke also supports automatic translation in 130+ languages, making cross-border communication smoother; At the same time, it also has functions such as automatic reply, custom tag and quick reply to assist in message reply, making message management more efficient.
AI intelligent customer service, 7*24 hours a day**
Faced with the dilemma that manual customer service cannot be used all day, multi-customer AI intelligent customer service is used.
Based on the self-developed cross-border domain model, Duoke AI can match 100+ industry scenarios, with a recognition accuracy of more than 95%. Moreover, Duoke AI intelligent customer service can communicate with customers all day long** and anthropomorphically to achieve second-level response. In this way, seize the first conversion for 3 minutes, improve the pre-sales problem solving rate of the store, and achieve conversion.
Intelligent copying, the whole link to promote order conversion
The return rate is high, and the store reviews are few, resulting in low store ratings?
Doing a good job in customer service in each link of pre-sale, sale, and after-sale can effectively improve the GMV of the store. The full-link documentary system built by Duoke carefully cares for every aspect of the order, whether it is pre-sales consultation, in-sale logistics follow-up, and after-sales reminder evaluation, all of which are tracked to help stores improve the praise rate and further promote the conversion of orders.
Multi-dimensional data analysis to explore the potential growth points of the store
In the face of many redundant data such as order data, user consultation data, customer service responses, etc., statistical analysis is often time-consuming and laborious.
On the one hand, the store data has clear charts for statistical analysis, which can be customized and viewed; On the other hand, the developed customer service performance function measures the quality of customer service work from 3 dimensions and 70+ indicators, and can also automatically generate performance reports, forming a closed loop of management for sellers, which is both trouble-free and clear.
APP + computer dual-end combination, reply to messages anytime and anywhere
During the holidays, it is impossible to stay in front of the computer all day to reply to customer messages, which is a common problem for cross-border sellers.
To this end, Duoke has specially developed a mobile phone function for sellers, which can support one-stop message reply, and at the same time, automatic translation, automatic reply, AI recommendation reply and other functions can be used on mobile phones; During the New Year's holidays, you only need to **multi-guest APP to reply to messages anytime and anywhere.
The Spring Festival holiday is approaching, in order to allow sellers to better manage customer service work while enjoying the holiday, Duoke has also brought limited-time benefits! At present, if you register for more customers, you can get 15 days of VIP experience rights, helping sellers to spend the New Year with peace of mind during the Spring Festival