A series of reports on "Optimizing the Business Environment".
Water, electricity and heating joint office mass enterprises to run less errands
Core Tips
On February 19, Zhengzhou's "First Meeting of the New Year" - the city's conference on optimizing the business environment was held, making a comprehensive deployment for building a business environment "Zhengzhou Brand Zhengzhou Benchmark Zhengzhou Model", releasing a strong signal to accelerate the construction of the modernization of national central cities with a better business environment and government services.
A first-class business environment is the best "plane tree" and the biggest "magnet", which is the core competitiveness of a city and region. This newspaper has launched a series of reports on "Optimizing the Business Environment", comprehensively displaying the city's measures and achievements in optimizing the business environment, facing the problems and dilemmas faced by the current business environment, and looking forward to the prospects of the business environment in the future, so stay tuned.
There is no running back and forth, just fill out a form, water and electricity are done together, this speed, must be praised. On February 23, Ms. Hu, the relevant person in charge of Ningbo Yuandian New Energy, was very touched by the rapid response of the joint application and installation of water and electricity, not to mention the speed, and the process was simple.
Water, electricity and heating are jointly reported for one thing
On January 19, Ms. Hu initiated an online application for water and electricity through the Zhengzhou municipal government service network, and State Grid Zhengzhou Power Supply Company and Zhengzhou Water Group took the initiative to contact her and conducted a joint survey and joint plan reply. Subsequently, Ms. Hu initiated a "one form" declaration through the government service network, and the project documents, business licenses, real estate certificates and other materials required for the declaration were directly obtained through the system. Ms. Hu is particularly satisfied.
Ms. Hu is not the first person to benefit from this service. Zhengzhou water, electricity and heating joint application and installation service will be launched in early 2023, and the joint application and installation is not only a joint business acceptance, but also a new model of follow-up "joint survey, joint drawing review, joint construction, and joint acceptance". Customers can select the "one thing at a time" window on the main page of Zhengzhou government service network, select the "one thing at a time" function in the "one thing for legal person", and complete the upload and approval of the installation materials according to the prompts.
In the past year since the launch of the joint service, Zhengzhou City has continued to expand the handling channels, and launched the "water, electricity and heating joint application and installation" in the "life service" area of the "Zheng Haoban" app on November 15, 2023, realizing that the first government service APP platform in the province can accept the application and installation of water, electricity and heating; On November 20, 2023, State Grid Zhengzhou Power Supply Company also officially launched the "Water, Electricity and Heating News" joint business on the "Online State Grid" APP, and there are currently 3 online acceptance channels for this service.
According to the reporter's understanding, in addition to continuing to implement the "joint service" policy of water, electricity and heating, the State Grid Zhengzhou Power Supply Company is also exploring the development of joint billing, joint payment, joint account sales and other services, improving the "one-stop" handling mechanism for joint application and installation, and promoting online and offline integration.
Acceptance of defects: Use water first and make up for it later
The customer is in urgent need of water, and our company has been connected on January 19 in accordance with the mechanism of tolerant and short-term water connection, and there is still a lack of some information that has not been provided. On the first day of work after the year, Jia Shuxiang, deputy director of the customer service center of Zhengzhou Water Group, and his colleagues sorted out the work, one of which was to urge users who had been connected to water but did not have complete the relevant procedures as soon as possible.
If the information is not complete, can you still use water first? This can really be found in the water group.
On the afternoon of January 15, Ms. Han of Henan Yongmao Construction and Development went to Zhengzhou Water Group to report for sanitation and cleaning. After receiving the task, Zhengzhou Water Group reported the installation of the project single meter project integration construction team immediately joint design and other personnel to survey the site and carry out design and other follow-up work, due to the approaching year, Henan Yongmao construction and development has not completed the water supply contract, considering that the user is in urgent need of water, Zhengzhou Water Group decided to tolerate the shortage of water on the 19th.
Jia Shuxiang told reporters that when applying for acceptance, if there are water connection conditions, some information can not be provided in time or does not meet the requirements, such users can be accepted for data tolerance, and users need to complete the relevant information as soon as possible.
In addition, Zhengzhou Water Group also started from reducing links, pressing time limits, and shrinking materials, and adopted mechanisms such as parallel office, advance office, and tolerance office to serve market entities with affection and strength.
The whole process of natural gas application and installation is "nanny-style" service
On the sixth day of the Lunar New Year, Mr. Zhang, the owner of the braised vegetable shop in Zhengdong New District, was ready to start the new year early.
Things have to start in November last year, as an account manager in the Zhengdong area of Zhengzhou China Resources Gas, Gao Xiang found that Mr. Zhang was still using bottled liquefied gas tanks when he was conducting a street sweeping survey on November 20. In order to reduce the occurrence of accidents and hidden dangers, Zhengzhou is speeding up the "bottle to pipe" project last year, Gao Xiang did Mr. Zhang's "ideological work", Mr. Zhang is very willing to accept the bottle to pipe, on the spot to report the installation.
Subsequently, Gao Xiang organized an integrated joint survey, completed the sketch design, listed the list of materials, quickly signed the contract, etc. On December 1, the braised vegetable shop successfully completed the ventilation and ignition, which took only 12 days. "I didn't even make a trip to the gas company, and I connected to the natural gas. "Mr. Zhang is very satisfied with this experience.
Mr. Zhang's satisfaction is due to the customer manager service system implemented by Zhengzhou China Resources Gas. They are divided into districts according to administrative regions, and each area is equipped with a dedicated account manager to provide one-to-one service from reporting to gas consumption, and insist on providing customers with 7 24-hour "nanny-style" service.
Heating services are changed from passive to proactive
There are still more than 20 days before the end of the current operation period of Zhengzhou central heating. At the beginning of April each year, Zhengzhou Heating Group began to accept a new round of new user installation work, but the busiest installation period is still concentrated in the second half of the year. ”
The reporter learned that as early as a few years ago, Zhengzhou Heating Group innovated the service concept, and launched counseling services such as "design counseling" and "itemized on-site counseling" in the "123" reporting mode, realizing the transformation of service mode from passive to active.
In addition to providing guidance on application and installation, Zhengzhou Heating Group streamlines the application materials, optimizes the handling process, and compresses the processing time for small public construction projects to 2 working days on the basis of the "123 mode" and the "2+2 mode" for small and medium-sized micro projects. The small and micro users who have been connected to the network have launched the three-zero model of "0 cost, 0 materials, 0 runs, and 1 working day". At the same time, online channels are opened, and the installation unit can inquire about the progress of counseling and acceptance online by paying attention to the "Zhengzhou Heating" WeChat, realizing the linkage of online and offline channels, and effectively providing users with more convenient and efficient intimate services.
Zhengzhou Evening News reporter Zhang Hua correspondent Luo Hao.