10 yuan to place an order for waterproof leakage repair, and was charged 7,300 yuan at the checkout; **The 50 yuan door-to-door unlocking mentioned in the article finally cost nearly 1,000 yuan ......Before and after the Spring Festival, the first maintenance phenomenon appears frequently. I thought it was an ordinary tinkering, why is it ridiculously high? How can consumers avoid "stepping on the pit"?
Before the Spring Festival, Mr. Yuan in Wuhan had a leak in the bathroom at home, and he immediately contacted a repair shop through an e-commerce platform. The merchant said that it could be repaired quickly by glue injection, so Mr. Yuan placed an order according to the price of 10 yuan on the merchant's store page.
At about 4 o'clock in the afternoon of the same day, two maintenance personnel came to Mr. Yuan's home, and after a brief inspection, they began to punch and inject glue. To Mr. Yuan's surprise, he thought it was just a simple repair, and it didn't cost much, but the other party asked for 7,300 yuan at the checkout.
The maintenance staff did not tell what glue was used and how much was used, but only said that it was more than 200 yuan and 1 catty. Because he didn't know the specifics, Mr. Yuan had to pay according to the price. However, the water leakage problem was not solved, and then Mr. Yuan invited a professional waterproof leak repair company to repair it, spending more than 2,000 yuan.
Recently, Mr. Huang from Zhengzhou also encountered a situation of ** maintenance. On the evening of January 23, Mr. Huang contacted a door-to-door unlocking master through a life service platform. The other party said in ** that the cost of unlocking is only about 50 yuan, but after coming to the door, he said that the anti-theft lock could not be opened, and the lock needed to be violently removed. Mr. Huang said.
The phenomenon of "maintenance assassins" in life occurs frequently, and many consumers report that they have similar experiences: when they place an order to replace lamps online, the page shows that it only costs 30 yuan, but in the end it costs 370 yuan; I made an appointment with an electrician to repair it, and I was "fooled" to replace the wires and switches and charged 9,000 yuan ......The reporter saw on the black cat complaint platform that there were more than 3,000 complaints related to "home maintenance", most of which were related to unreasonable charges.
Liao Jianxun, a lawyer at Guangzhou Guoding Law Firm, told reporters that there are generally two types of maintenance: one is that the maintenance process is more complex and the cost is higher, such as waterproof and leak-proof. The other is that the maintenance service fee itself is not high, and the merchant exaggerates the difficulty of maintenance and charges high fees.
Consumers do not have the ability to make professional judgments, and the maintenance personnel do not inform the specific cost in advance, which is not transparent, which not only violates the consumer's right to know, but also is suspected of fraud. Liao Jianxun said.
Liao Jianxun believes that to solve the problem of first-class maintenance, on the one hand, the platform needs to take responsibility, be open and transparent in terms of first-class maintenance, and respect the right to know of consumers. On the other hand, the management departments should intensify their investigation and punishment and earnestly safeguard the legitimate rights and interests of consumers.
For consumers, Liao Jianxun suggested that before maintenance, you can understand and compare with many parties, try to negotiate before maintenance, and keep text, voice or evidence. If they encounter a situation of being deceived, consumers can negotiate and communicate with merchants and platforms in a timely manner, and can also file complaints with the market supervision and management department and consumer rights protection units.