Win in the product, win in the service丨China Merchants Shekou held the 2024 annual meeting of customer service
Win in the product, win in the service
Today, China Merchants Shekou organized the 2024 annual meeting of customer service
All the time
China Merchants Shekou has always adhered to the principle of "customer-centric".
Provide customers with full-dimensional, full-cycle services
Build "good houses", operate "good assets", and provide "good services".
Continuously meet the needs of the people for a better life
The community customer satisfaction has reached the benchmark
Be the vanguard of high-quality development
On February 23, the 2024 Customer Service Work Conference and Value-added Business Seminar of China Merchants Shekou was held in Nanhai Yiku, the headquarters of Nanhai Yiku, Lv Bin, member of the Party Committee and Deputy General Manager of China Merchants Shekou, and Chen Haizhao, Secretary of the Party Committee and General Manager of China Merchants Jiyu, attended the meeting. The person in charge of customer service of each unit, the leader in charge of the site and the first person to attend the meeting.
Lv Bin pointed out that the building and improvement of service capacity is one of the key tasks of China Merchants Shekou this year. Under the new normal of the transformation and adjustment of the real estate market, the development business should focus on customer needs and customer concerns at different stages of home purchase, and create good products and services. At the same time, he asked the company's various formats to benchmark and learn from excellent peers in 2024, form specific service improvement plans, and comprehensively improve customer service capabilities.
The annual meeting of customer service work was carried out around the theme of "tamping the system, strengthening synergy, and improving service quality", and a third-party consulting company was invited to interpret the 2023 customer satisfaction survey and analysis report of China Merchants Shekou, compare benchmarks, and analyze gaps. The operation management department summarized the customer service work in 2023 and laid out the plan for 2024. Hefei Company and China Merchants Cruises shared excellent practices for improving service quality.
At the meeting, the organizations and individuals with outstanding performance in the work of land and object collaboration, service innovation, delivery, maintenance, and ONE Shekou operation in 2023 were also commended.