During the Spring Festival, I took time to return to my hometown in western Hunan Province. Due to the snow and ice for several days, my journey was somewhat hindered. On 7 February, I learned that the highway had been opened, so I decided to set off. After spending some time in Huayuan County, I decided to rush to Jishou in order to return to Chenxi County. Something unexpected happened on the way.
Around noon, I arrived at Jishou Railway Station. On the platform, a middle-aged woman was holding a billboard heading to Baisha, and I asked her about whether the vehicle could arrive in Baisha before 3 p.m. After receiving an affirmative answer, I immediately bought my ticket and boarded the minibus. Things didn't go as smoothly as I expected.
When the car drove to the Ana village hailing station, the driver suddenly announced that he needed to change vehicles. I was a little confused, but got out of the car anyway as he instructed. There was no one on the other side to arrange our ride. Snowflakes began to fall in the sky again.
I felt a little anxious about this sudden situation. I asked people nearby about the departure time, but got an ambiguous answer. As the minutes ticked by, my anxiety intensified.
I kept asking if there was a vehicle that would be able to depart within the allotted time, but the answers I received were still vague. Eventually, I decided to abandon my original plan, prepare a refund and intend to take the high-speed train home. The conductor rejected my request for a refund for various reasons.
In the face of this unsolvable dilemma, I feel very helpless and angry. I tried to ask for help, but was met with indifference and ignorance. I even had to call the police** but didn't get an effective solution.
Eventually, I had no choice but to take a taxi to get to my destination. This experience left me deeply confused and dissatisfied. I hope that the relevant departments will pay attention to the rights and interests of passengers, improve the service level, and let tourists feel a better experience during their trip.
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