Exceptional service, reflecting the power of the brand
Since the first time it provided home charging pile installation services, BYD has continued to refresh its service records. From 1 to 1 million installations, 880 days; From 1 million to 2 million installations, it took only 295 days. It's not just a victory of speed, it's a reflection of brand power. With professional technology and high-quality service, BYD has run out of a new acceleration of the "pile", showing the world the outstanding strength and unremitting pursuit of Chinese brands.
Shoulder the responsibility of environmental protection and demonstrate the responsibility of the brand
Behind the installation, each lit charging pile carries the convenience of a family's travel, and also witnesses the implementation of BYD's environmental responsibility. Whether it is in Mohe, an extremely cold place with a minimum temperature of -53, or ** Sakya County, Shigatse with an average altitude of more than 4,600 meters, or the saline-alkali land of Yushu, Qinghai with special geological conditions and complexity, BYD's installers have always adhered to the front line and have footprints in all corners of the country. They practice the brand's environmental protection commitment with practical actions, empower green travel, and contribute to the sustainable development of the earth.
Customer-oriented, enhance brand loyalty
In order to ensure the quality and safety of the service, BYD pioneered the "0" defective service quality mechanism in the industry, and issued the first "Technical Requirements for the Installation of Furniture Piles by BYD Auto" and "Service Specifications for Installers of Furniture Piles by BYD Auto Sincerely", which strictly demanded themselves to ensure that every installation could meet the highest standards. At the same time, they also adhere to the implementation of the "1373" service timeliness requirements: complete the first contact within 1 day after dispatching, complete the survey within 3 days after the first contact, complete the installation within 7 days after the order dispatch of the order that has not applied for the meter, and complete the installation within 3 days after the installation of the order meter that has applied for the meter. This not only reflects the high demand for work efficiency, but also shows the high importance of customer needs. It is this customer-centric service concept that has won BYD 2 million recognitions and trusts.
Being recognized is a kind of happiness, and being trusted is a responsibility. A small charging pile, a pile warms people's hearts. In the future, it is believed that BYD will continue to do a good job in this "pile" thing, starting from the installation service of home charging piles, and continuously optimize the service process and improve the user experience. As a leading Chinese brand, BYD will continue to exert its brand power, sense of responsibility and pursuit of excellence to make greater contributions to the realization of green and low-carbon mobility. This perseverance and perseverance is not only BYD's commitment to customers, but also its responsibility and responsibility to the earth.
The success of the home charging pile installation service not only demonstrates BYD's excellent brand strength and technical level, but also reflects its deep sense of responsibility to the society and the environment. Every charging pile that is lit up and used is a vivid interpretation of the concept of green travel; Every safe and professional installation service has laid a solid foundation for building a better future travel environment. Let us all hope that with BYD's unremitting efforts, our lives will become more convenient, green and beautiful due to the popularity of home charging piles.