This winter, in order to facilitate everyone to do things and avoid running away, the Beixiaomendong Community of Beiguan Street moved the "desk" to the community, and regularly took turns working in 25 communities in the jurisdiction.
Wind and snow are not hindered Set up a desk in the carport of the community
On the afternoon of January 19th, the "mobile desk" of Beixiaomendong Community came to Lianzhi Community, the sky was full of snowflakes and it was very cold, but the community staff were unhindered. After the on-site investigation, the "mobile desk" was set up in the carport of the community. The reporter saw at the scene that the hanging banner reads "Community mobile desks serve the people at zero distance", and the community staff sat at the desks and put the materials they brought on the tables. From time to time, residents come to inquire. When a young lady asked about the maternity policy, the staff showed her the brochure and told her: "Now that the three-child policy is implemented, there are 10 more days of parental leave......You can also get a birth permit online! ”
Ms. Liu, 67, came to consult about the policy of the old age allowance. "When you reach the age of 70, you can apply for the old age allowance, and then you can do it with these documents. As she spoke, the staff handed Ms. Liu a card, which stated the precautions for applying for the old age allowance, what information needs to be prepared, and the contact of the Beishaomendong community**.
My household registration and medical insurance are in other places, and the medical insurance is a resident medical insurance, can I transfer to Xi'an? Ms. He, 66, asked, and the community worker replied that she needed to re-apply in Xi'an. During the interview, the crowd at the scene praised the "mobile desk" again and again, "There is still a distance from the community to the community, and now the community provides door-to-door service, so we don't have to run, saving time and trouble." Ms. He said.
Open up the "last mile" to serve the masses
After an afternoon of "on-site office", the community collected a total of 21 matters related to pension policies, contradictions and disputes, eugenics, affordable housing, etc., and 12 were completed on the spot, and the remaining matters need to be brought back to the community and gradually handled.
Li Jiaojiao, secretary of the Beishaomendong community, said that some things can be answered or solved on the spot, and some things need to be brought back to the community, and the staff will collect the information first. To create a "mobile desk" service model, it is necessary to extend the service tentacles to the doorstep of the masses, and turn "waiting for the masses to come to the door" into "sending services to the door", especially in the cold winter, to reduce the masses from cold and errands.
Li Jiaojiao introduced that the service content of the "mobile desk" will also be more and more diversified according to the needs of residents, and will combine the needs of residents with the phased key policy publicity, such as the publicity of eugenics and the three-child policy, the publicity of the medical insurance reimbursement ratio and the procedure process, and send the work content close to the daily life of residents such as convenient services, legal publicity, health education, and policy consultation into the building, so as to facilitate the masses to do things, further open up the "last mile" of serving the masses, and continuously improve the sense of gain of community residents. Sense of well-being, security. In the next step, the community will continue to build a convenient and efficient zero-distance service platform for residents in the jurisdiction, and strive to do practical and good things to the hearts of the masses.
*: Huashang Daily.